Monetization Strategy & Operations Specialist, North America

The high performing Global Monetization Strategy & Operations (MSO) organization is essential to enabling TikTok's advertising business growth. We partner with business leaders in strategy setting, revenue planning, sales & client incentive policy making, driving operational effectiveness in tooling and sales processes, and ensuring productive and fruitful partnerships cross-functionally across internal teams.



What You Will Do

- Support North American business through efficient & future-proof operations by translating business priorities into operational levers.

- Partner with sales teams in operational processes covering the entire sales cycle (from pre-sales to post-sales), striking a balance between revenue generation, efficiency & risk control.

- Own business critical processes such as sales incentive calculations, client set up & incentive approvals, account hygiene, and exceptions evaluation, to ensure final payouts are accurate & adherent to policies.

- Support business planning & analysis by providing sales teams with accurate & relevant data which could drive actionable insights.

- Develop subject matter expertise in the CRM system, sales cycle & client landscape, support sales requests & approvals with speed & accuracy.

- Troubleshoot system & data issues, apply critical problem-solving skills to identify the root cause of issues & come up with sustainable solutions.