Audiology Technician - Hearing Speech Support Staff

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Organization:

Audiology - Support Staff

Job Summary:

The Vanderbilt Bill Wilkerson Center, a Division of Audiology, is seeking a highly motivated Hearing and Speech Technician to join our team.

This role provides support work within our hearing aid lab. The position involves patient care helping both adults and children troubleshoot hearing devices. The position also involves answering patient phone calls, tracking devices that come through the clinic, and shipping/receiving devices, earmolds, and cochlear implant processors for the department. The applicant will work closely with other lab technicians and audiologists. Lastly, the applicant may be crossed trained to check in patients and collect patient payments. Successful lab technicians are friendly, detail oriented, able to prioritize in a fast-paced environment, and work well with others. Please note that traveling to satellite clinics is must.

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Key Responsibilities:

• Assist same day clinic patients with hearing aid repairs, supplies, earmold pick up and accessory Bluetooth pairing.
• Document and bill for patient care in same day clinic
• Schedule same day clinic patients for services and return patient phone calls.
• Respond to patient messages and provider clinical messages.
• Enter hearing aid devices and earmolds into TIMS when they arrive for inventory maintenance.
• Quality check of invoices with our negotiated prices.
• Charge hearing aids and devices and then put them away on providers’ s shelves or drawers in preparation for appointments.
• Ship items back to manufacturer for repairs, remakes, or refunds via USPS, UPS, or FedEx
• Ship paid items to families per their requests USPS, UPS, or FedEx
• Order devices and earmolds per Track aid or custom hearing aid forms
• Order supplies when items are low or outdated.
• Maintain good rapport with our vendors.
• Notify staff when there is a delay with certain supplies or hearing aids.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

Qualifications:

• High school diploma or equivalent
• 3 years of experience in customer service or patient care, required
• Experience working with special needs patients or clients, preferred
• Strong communication, organizational and interpersonal skills
• Positive attitude with desire to be a contributing team member

Technical Capabilities:

• Patient Documentation and Billing (Intermediate): Demonstrates mastery proficiency in documentation practices. Documents in the appropriate templates and utilizes only approved abbreviations within patient documentation. Meets institutional standards for quality and timeliness of documentation and billing. May orient new staff to departmental and VUMC documentation standards. Will complete accurate chart audits of co-workers’ documentation.
• Customer Service (Intermediate): Keeps management informed on all aspects of one or more projects. Takes personal responsibility to ensure external and internal customer satisfaction is met despite pressures and/or significant obstacles. Discusses options with customer for alternative ways to meet expectations cost-effectively and efficiently. Commands respect and confidence from customers, and identifies, influences, and creates business opportunities. Deals with unexpected customer demands smoothly and without conflict.
• Audiology Patient Education (Intermediate): Communicates functional impact of assessment findings, treatment interventions, diagnosis, and disease process. Adapts communication to the level of understanding of the patient. Determines comprehension