Salary range is:

$109,156.00 - $145,000.00

This position is bonus and/or commission eligible.

CCC Intelligent Solutions Inc. is a leading cloud platform for the multi-trillion-dollar P&C insurance economy creating intelligent experiences for insurers, repairers, automakers, part suppliers, lenders, and more.

The CCC Intelligent Experience Cloud, powered by broad AI and an innovative event-based architecture, connects more than 35,000 businesses to power customized applications and platforms for optimal outcomes, and personalized experiences that just work. Through purposeful innovation and the strength of our connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com.

 

The Role

As a Lead Design Strategist, you will serve as a key driver of transformation by applying a human-centered approach to reframe challenges and uncover new possibilities. Leveraging design as your core tool, you will explore diverse future pathways, identify innovative opportunities, and guide stakeholders toward actionable solutions. Reporting to the Director of Research and Strategy, you’ll collaborate closely with cross-functional teams to implement design thinking methodologies that align with our business objectives. You will be entrusted with navigating some of our most complex and ambiguous challenges, ensuring clarity and alignment for all parties as you shape a path forward.

 

Key Responsibilities:

• Facilitation Expertise: As a skilled facilitator, you will lead workshops and processes that extract valuable insights, result in meaningful outcomes, and inspire engagement. With a deep understanding of design thinking methods, you will adapt your approach to fit any situation, chaining methods together to achieve the best results. 

• Research Expertise: Design and execute qualitative and quantitative research studies that reveal critical insights about customers and employees. Synthesize findings into actionable recommendations that drive impact for clients. 

• Systems Thinking: Make sense of complex systems by mapping journeys and connections between data points. Possess a holistic view that enables you to zoom in and out, understanding both macro and micro levels. 

• Customer Acumen: Understand customers' needs, mindsets, and behaviors through archetypes and "jobs to be done." Align these models with quantitative data to deliver tangible business value. 

• Business Savvy: Connect design solutions to business objectives to create outcomes that deliver value to stakeholders and clients. Display a deep understanding of how design impacts strategy, finance, and operations. 

• Ideation: Generate novel ideas through lateral thinking and rigorously evaluate designs for feasibility and impact. Comfortable navigating ambiguity and able to conceive ideas at an early stage of development. 

• Advocacy: Inspire teams by being a leader and advocate for design. View success by not just the outcome of a project but also the skills shared with others. Communicate results and insights to internal stakeholders to impact design decisions. 

 

Requirements:

• 7+ years of experience, preferably in complex industries such as fintech, insurtech, healthtech. or innovation labs. 

• Entrepreneurial mindset with a bias toward action and ability to self-manage. 

• Demonstrated ability to lead UX of enterprise platforms. 

• Excellent communication and relationship-building skills. 

• Bachelor’s degree in design, business, or human behavior (e.g., psychology, applied anthropology, or sociology) or relevant work experience. 

• Strong experience creating and implementing design thinking frameworks.