Senior Account Executive, Ticket Sales and Service

Job Posting Title:

Senior Account Executive, Ticket Sales and Service

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Hiring Department:

Intercollegiate Athletics

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

Exempt

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Earliest Start Date:

Immediately

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Position Duration:

Expected to Continue

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Location:

UT MAIN CAMPUS

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Job Details:

General Notes

Additional hours will be required to include early mornings, evenings, weekends, and holidays. Some travel is required. This position is not suitable for remote work and regular, on-site hours are required.

Purpose

The Senior Account Executive, Ticket Sales and Services, is responsible for driving ticket sales, managing customer relationships, and supporting game day operations while ensuring compliance with university and NCAA policies.

Responsibilities

• Provide inbound customer service and maintain awareness of available ticket inventory. Communicate all ticket offers--mini plans, single game, groups, and promotional offers, student ticketing. Clearly and effectively communicate ticket related policies to ensure customer satisfaction. Engage prospects through multiple channels—phone, in-person meetings, social media, and networking events—to generate ticket sales and build lasting relationships. Achieve and exceed weekly, monthly and annual sales goals.

• Serve individual book of up to 500 football season ticket customers through inbound and outbound ticket sales and service. Responsible for renewing, selling and service of season tickets accounts. Work closely with the Longhorn Foundation to assist with donor relations and development activities regarding benefits and stewardship including service of annual fund gift requirements related to ticket and parking benefits. Achieve and exceed weekly, monthly and annual retention goals. Contact individual season tickets accounts via phone, in-person appointments, social media, text messaging, website chat and networking events.

• Recruit, hire, train, and manage a team of interns responsible for handling inbound and outbound sales efforts. Develop and motivate ticket sales and services interns in their service, retention, & sales efforts. Coach, evaluate and measure performance results. Teach and share best practices throughout the office to increase team success. Enrich the student intern experience by providing a mentorship environment through desk side training for ticket operations and sales.

• Collaborate with the operations team and sport ticketing manager serving ticket operations related input at sport meetings.

• Collaborate on ticket sales plans, deadlines, seating, ticket marketing, pricing strategies, distribution strategies and creative solutions to ticket related issues for assigned sport. Assist in implementation of agreed upon and approved strategies through timely and accurate ticket operations setup and on sale execution. Support daily use of the Paciolan ticketing system and mPac platform. Update season controls and access in line with sales timelines. Assist ticket sport manager managing pre-event and in-event operations including the coordination and supervision of ticket sellers and the overall operation of sport related game day box office operations.

• Other related functions as assigned.

• Consistently exemplify the core values and quality service standards of Texas Athletics. Always act ethically. Proactively seek guidance when unsure or unclear of a law, rule or policy applicable to you or your department/sport program. Actively participate in assigned education and training programs. Comply with all laws, policies, rules and regulations set forth by the Board of Regents of The University of Texas System, The University of Texas at Austin, NCAA, Conference, or other governing body, including state and federal laws. Annually obtain prior written approval and report all outside activities and outside income. Report knowledge of, or reasonable cause to believe, violation(s) of state or federal laws, policies, rules, or regulations of the University, Conference, or NCAA to IA ARMCS or IA HR. Fully cooperate with any investigation by providing complete and accurate information when requested to do so by Texas Athletics and/or the NCAA and do not influence others in any way during an investigation. In compliance with Title IX of the Education Amendments of 1972 and Texas Education Code Sec. 51.252, this position may be a Non-Confidential Employee as defined by University policies on Sex Discrimination, Sexual Hara