Client Management Associate

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Summary of Position

In this role you can shine on the front lines as a trusted advisor for our clients. Acting in a multi-faceted role as coach, analyst, strategic advisor, project manager, and product expert, you’ll focus on helping our clients improve the benefits they reap from working with Teladoc Health products and platforms. You’ll manage your own strategic portfolio of Teladoc Health’s small to medium-sized clients, ensuring they are continually driving value for their business in the form of increased member enrollments, participation, and renewals. Ultimately your efforts will lead to better health for your clients’ members. 

As you manage your own client portfolio, you’ll also support the team’s Client Managers with more complex client accounts, and thus gain the experience you need to grow into a management or leadership role in the department. This is your chance for both growth opportunity and personal gratification, as you support a mission that measurably improves people’s lives. 

Essential Duties and Responsibilities

• Support a portfolio of Teladoc Health clients, which may include enterprise employers, health plans and providers 
• Work with clients to define and execute a Teladoc Health program strategy, integrated with their broader benefit offerings 
• Work with Teladoc Health Client Executives and clients to define and execute a Teladoc Health program strategy, integrated with their broader benefit offerings 
• Manage client issues and escalations, collaborating with partner teams such as Client Strategy/Launch, Member Support, Operations, Analytics, R&D, and Sales, as required 
• Lead team projects to develop processes, new tools, and intellectual capital that will better support team efforts 
• Support senior team members in cross-functional project efforts and ad hoc reporting 
• Support senior team members in development of client or meeting materials 
• Develop metrics for success/ROI based on each client’s goals and review progress on a regular basis 
• Ensure clients and their members are utilizing key product features to maximize success 
• Identify client challenges and risk areas, develop solutions, and execute proactively to avoid churn 

Qualifications Expected for Position

• 3+ years of experience working in a customer-facing role at a digital health, healthcare, wellness, benefits or SaaS company 
• Strong interpersonal, relationship-building and listening skills, with a natural, effective consultative style 
• A sincere interest in your clients and co-workers 
• The flexibility and agility to work cross-functionally in a fast-paced environment 
• A strong focus on results, with a passion for finding smarter, better ways to achieve goals 
• Strong problem-solving skills and keen attention to detail 
• High level of productivity, reliability, responsibility, attendance, dependability, organization and accuracy/thoroughness 

The base salary range for this position is $55,000K-$65,000K. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2024. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

Why Join Teladoc Health?

A New Category in Healthcare:  Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.  

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.  

Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.  

Focus on PEOPLE:  Teladoc Health has been recognized as a top employer by numerous