Manager, IT Cloud Operations

Company Description

Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. 

With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances. 

Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.

Job Description

Position: Manager, IT Cloud Operations

Location:San Jose, CA

NOTE:  US Citizenship is required for this position due to the nature of customers assigned to this role.

Responsibilities/What You’ll Do:

The Manager of Cloud Operations will function as the point person for all cloud infrastructure operations and will support the cloud operations team in their day-to-day responsibilities. The candidate will be responsible for the operational team supporting our Amazon Web Services (AWS) and Azure environments. Additional requirements include the development of roadmaps based on maturity assessments and pain points for capabilities around architecture, engineering, integration, and reporting for both our staff and technology solutions; defining roles and responsibilities to establish a sustainable IT enterprise cloud program, operating models, and business cases with both qualitative and quantitative analysis; collaboration and coordination with stakeholders with Zscaler Engineering, Security, Cloud Operations and IT Teams. 

• Program Management Requirements: The Manager of IT Cloud Operations will function as the technical and operational program manager responsible for their team’s project plans in conjunction with the operational project managers to ensure accurate, consistent, and timely project and application milestone delivery. Specific duties include but are not limited to developing and maintaining project plans, directing work to other team members, creating status reports, facilitating decisions, identifying and mitigating risks, collecting and interpreting data from various sources, presenting measure and program results to clinical and operations executives, and managing evolving technical requirements.
• People Management: The Manager of IT Cloud Operations will be responsible for the performance management and development process to foster a collaborative and high-performing team. This includes, but is not limited to, creating and sustaining a workplace culture, which aligns with the mission, vision, guiding principles, and values of Zscaler. Function as an effective resource to facilitate conflict resolution and enable collaboration across multiple teams. A key measure of success will be implementing, communicating, and maintaining strong processes to support both the IT cloud team and the enterprise stakeholders.
• Scope of Responsibilities: Involves the development and implementation of the IT tools that are applied to corporate IT, Engineering, and Cloud Operations. Works closely with Engineering and IT Teams to optimize the effective use of systems. Defines systems and applications to support various functions. May provide customer service, troubleshooting, and maintenance.

Qualifications

Qualifications/Your Background:

MINIMUM QUALIFICATIONS

• Nine (9) years of related experience, education/training, OR a Bachelor’s degree in a related area plus five (5) years of related experience/training.
• Related experience in AWS/Azure Solution architecture, solution engineering, and/or management/oversight of complex cloud/virtual environments and platforms.
• Managing cloud operations and/or architecture teams

TECHNICAL QUALIFICATIONS

• Demonstrated experience in building multi-level infrastructure integrations in a secure and complex environment
• 5 plus years of management of AWS and AWS Architecture
• Understanding of Network and Security Technologies and co