IT Systems Administrator (Onsite)

Position Location: Baltimore, MD

Schedule: Monday through Friday in office

Salary: $80,000 - $85,000 per year

Join Chimes – and go further to help others go far!  Chimes is a not-for-profit organization that assists people with intellectual and behavioral challenges to achieve their fullest potential.

Our vast array of services — educational, employment, vocational, residential, habilitative and behavioral health — are delivered through a network of national and international affiliates. This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve — those who receive and those who reap the benefits of our innovative, responsive solutions.

Primary Responsibilities

Systems Administration

• Maintain and administer IT systems including software, hardware, and configurations.
• Administer Windows servers and Hybrid Entra-AD environment.
• Support and maintain Microsoft 365 Applications including Entra ID administration.
• Install, configure, and maintain servers, endpoints, and software.
• Monitor performance, availability, and system capacity; resolve deficiencies proactively.
• Manage configuration standards and ensure consistent system builds.

Security, Backup & Recovery

• Implement and maintain security controls across cloud and on-prem systems.
• Ensure timely patching, updates, and vulnerability remediation.
• Manage endpoint and cloud security tools.
• Perform data backups, monitor backup jobs, and conduct regular test restores.
• Support incident response and assist in security investigations.

Support & Collaboration

• Provide Tier 3 escalation support for complex technical issues.
• Mentor junior IT staff and guide troubleshooting efforts.
• Communicate effectively with staff and respond promptly to urgent support needs.
• Collaborate with internal teams, vendors, and partners on projects and system improvements.

Documentation, Projects & Process Improvement

• Maintain accurate technical documentation, diagrams, and SOPs.
• Participate in system upgrades, migrations, new deployments, and lifecycle projects.
• Recommend tools and techniques that improve reliability, security, and efficiency.

Other Duties

• Attend trainings and staff meetings; stay current on best practices.
• Perform additional tasks or special projects as assigned.

Requirements

Education & Experience

• Vocational/technical training or equivalent experience required; certifications or relevant college coursework preferred.
• 3–5+ years of hands-on systems administration and security experience.

Skills & Qualifications

• Strong knowledge of Windows Server, AD, Group Policy, DNS/DHCP, and M365 administration.
• Experience with endpoint management tools (Intune, ManageEngine, etc.).
• Familiarity with security controls, backup systems, disaster recovery, and incident response.
• Excellent troubleshooting and documentation skills.
• Strong communication, collaboration, and problem-solving abilities.

Additional Requirements

• Acceptable driving record if travel is required.

Key Attributes

• Proactive, adaptable, and committed to continuous improvement.
• Strong ownership mentality and attention to detail.
• Ability to work independently and mentor others.

What’s in it for you?

Total Rewards (For Full-Time Hourly/Salaried = >30 hours/week):

• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts
• Life Insurance
• Disability Insurance
• Paid Time Off
• 403(b) with Company Match
• Transportation Subsidy
• Employee Recognition Programs
• Referral Bonus opportunities
• And More!

Want to learn more?

To learn more about Chimes, and how you can achieve personal and professional growth within a purpose-driven organization, visit us at: https://chimes.org/Careers.

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