Customer Service Representative/Teller: Borrego Springs

Overview

The Customer Service Representative (CSR) is responsible for performing routine and intermediate branch and member service duties; including but not limited to processing deposits and withdrawals, processing loan payments, cashing checks, entering outgoing wires, processing night deposit and vault transactions, promoting business for the credit union by maintaining good member relations and referring members to appropriate staff for new services.

 

About CVB, a division of Frontwave Credit Union

Frontwave Credit Union is a member-owned not-for-profit financial institution serving San Diego, Riverside, San Bernardino and Imperial counties. Founded in 1952, we have grown to 18 branches with 125,000 members and manage over a 1.8 billion in assets. At CVB, a division of Frontwave Credit Union, we are focused on creating consumer solutions to provide our members and the communities we serve with products and services that enhance the quality of life for our members through exceptional service and the progressive application of technology.

 

What’s In It For You:Competitive pay, 401k matching, mortgage and auto discounts.9-27 days of PTO per year (based on tenure), VTO and 10 paid holidays.Affordable medical, dental, vision health plans, and Flexible Spending Account.Employee Assistance Program with a variety of services.Career development, training, and coaching, mentoring; tuition reimbursement up to $4,000/year.Culture of excellence and continuous improvement.We strive to be the best place you’ve ever worked!

 

Responsibilities

Essential Duties and Responsibilities:

Includes the following non-inclusive list. Other duties may be assigned. All duties are to be performed in compliance with applicable laws, regulations, and Credit Union policies and procedures.

• Process transactions accurately and efficiently to build member confidence and trust, based on established policies and procedures.
• Assists with night depository duties and armored car deliveries, logging bags, processing deposits, completing change orders, issuing receipts and returning bags to members.
• Operates a computer terminal or assigned computer to process account activity, determine balances, and resolve problems within given authority.
• Issues Cashier’s Checks and Money Orders.
• Identify member’s needs and refer financial products and services to consumers and business members.
• Receives and processes stop payments, and check hold notices (Reg CC).
• Accepts loan payments, notifying the Loan Department for confirmation of payment processing.
• Maintains and balances cash drawer daily and verifies that cash is sold to the vault in an effort to stay within cash drawer daily limits.
• Balances teller cash drawer and maintains accurate teller balancing records. Completes necessary research to locate discrepancies, if applicable.
• Address member inquiries and concerns and refer to appropriate internal resources or Branch Manager for resolution.
• Records, files, updates, consumer or account information and reports as required.
• Answers telephone and directs callers to proper Credit union personnel while maintaining a professional and positive phone etiquette. 
• Gather data and process various reports (e.g., currency transactions, returned items, callbacks, etc.)
• Complete address change forms and deliver to the appropriate personnel for input.
• Assist in processing ATM deposits, complete outgoing wires requests, etc.
• Assist the Accounting Department in researching, when applicable, i.e. data for levies and garnishments, etc.
• Identify fraudulent activity to help prevent losses to the credit union. Ensure that members are aware of online and mobile banking.
• Assists in the completion of monthly branch certifications, including but not limited to: Stop Payments, Holds, Negotiable Instruments, Key Log, etc.
• Maintains member & account files
• Open new accounts and complete existing account maintenance, and remain within CIP/BSA compliance, i.e. entity documents, beneficial ownership, etc.
• Refers loan requests to the appropriate lender.
• Processes check orders within the core system.
• Processes, solves and answers basic and complex member transactions, problems or inquiries.
• May assist with opening and closing the vault daily; including the preparations of incoming and outgoing cash shipments; assistance in balancing vault currency and coin.
• Troubleshoots issues with ATM/Debit card for members.
• May assist in the daily balancing of the ATM and Vault daily, ensuring the terminals and Vault supply are sufficient.
• Completes orders of ATM/Debit Cards.
• Troubleshoots issues with ATM/Debit card for members.
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