Supervisor, Distribution Operations - Parts DC

Who We Are

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

What Drives Success

The Supervisor, Distribution Operations is one of several supervisors responsible for leading an assigned front-line team within a large, high-volume parts and supplies distribution center. This role oversees the safe, accurate, and efficient execution of daily work, including inbound, outbound, replenishment, inventory movement, order fulfillment, shipping, receiving, and returns activities. Working in partnership with peer supervisors and distribution center leadership, the Supervisor drives operational discipline, monitors performance against key metrics, resolves workflow issues, and promotes a culture of safety, accountability, quality, urgency, teamwork, and continuous improvement.

Key Responsibilities:

• Lead daily distribution center operations for an assigned functional area, including receiving, put-away, replenishment, picking, packing, shipping, returns, staging, loading, and inventory movement for a large parts and supplies operation.
• Ensure customer orders, branch replenishment, dealer shipments, and service parts requirements are fulfilled accurately, safely, and on time in a high-volume, high-SKU environment.
• Plan, prioritize, and adjust daily work assignments, labor allocation, equipment usage, and workflow to meet service levels, productivity targets, shipping schedules, and operational priorities.
• Monitor operational performance, including safety, quality, productivity, order accuracy, inventory accuracy, on-time shipping, dock flow, trailer utilization, and labor efficiency.
• Identify and resolve operational issues such as order delays, capacity constraints, product shortages, damages, mis-picks, loading errors, receiving discrepancies, and system transaction errors.
• Partner with peer supervisors, inventory control, transportation, customer service, procurement, maintenance, and other distribution leaders to improve product flow, inventory availability, fulfillment accuracy, and customer experience.
• Enforce safety expectations, OSHA requirements, equipment operating standards, housekeeping practices, and company policies to maintain a safe and compliant distribution center environment.
• Use WMS, ERP, transportation, labor management, and reporting tools to manage daily execution, verify transaction accuracy, research issues, and communicate operational status.
• Drive continuous improvement by standardizing work processes, identifying waste, supporting Lean initiatives, improving handoffs between functions, and implementing corrective actions.
• Lead, coach, train, and develop assigned front-line distribution associates and team leads; set clear expectations, provide feedback, address performance issues, and build a culture of accountability and engagement.
• Support staffing, attendance management, scheduling, cross-training, onboarding, and succession planning to ensure operational coverage and team capability across shifts.
• Maintain accurate documentation, shift reports, operational records, compliance documentation, and communication related to daily performance, safety, quality, staffing, and issue resolution.

What We Are Looking For

Experience and Qualifications

Required:

• High school diploma or equivalent required; bachelor’s degree in Supply Chain, Logistics, Operations Management, Business, or a related field preferred.
• 5+ years of warehouse, distribution, logistics, or supply chain operations experience, including experience in a high-volume distribution center environment.
• Prior experience leading frontline teams, team leads, or hourly associates in a multi-shift, fast-paced distribution operation.
• Strong knowledge of inbound and outbound distribution processes, including receiving, put-away, replenishment, picking, packing, shipping, returns, dock operations, and inventory movement.
• Experience using WMS, ERP, transportation, labor management, or related warehouse technology; SAP, EWM, TM, or similar systems preferred.
• Demonstrated ability to manage daily execution, labor planning, productivity, safety, quality, and service-level performance in a large distribution center