Customer Operations Manager

We believe in the power of hiring. Because the potential for people to do something outstanding has everything to do with being in the right role, on the right team, at the right time. That’s where Greenhouse comes in – from recruiting to on-boarding, we make software to help every company be great at hiring.

Greenhouse is looking for a Customer Operations Manager to join our team!

Greenhouse is seeking a highly organized and data-driven Customer Operations Manager who thrives in a collaborative environment to support our customer-facing teams. This individual will streamline operations, manage cross-functional projects, analyze complex datasets to provide actionable insights, and create intuitive dashboards and tools that enhance team efficiency and customer experience. As a proactive problem solver, stellar communicator, and advocate for structure, they will work cross-functionally to ensure seamless processes, and impactful decision-making that drives results throughout the customer lifecycle.

Who will love this job

• A customer-first individual - you evaluate our operations through the lens of our customers and make recommendations to improve our customer’s experience.
• A curious data-enthusiast - you love working with data and proactively ask / answer questions about what you’re seeing, surfacing what’s important to your partners.
• A stellar communicator - you are clear and concise; and you keep your team members updated and excited about the projects you are building.
• An organized planner - you get a thrill out of structure and keeping programs organized, always anticipating (and overcoming) roadblocks.
• A collaborative partner - you know that working cross-functionally is the best way to get the job done. 

What you’ll do

• Proactively identify and implement initiatives to enhance the scalability and effectiveness of operations.
• Manage tools and systems, including configuration, troubleshooting, and vendor relationships.
• Partner with stakeholders to track key performance indicators (KPIs) for customer-facing teams.
• Build and maintain dashboards and reports to provide actionable insights into team performance and customer trends.
• Conduct in-depth analyses to identify opportunities for process improvements and customer engagement strategies.
• Manage timelines, deliverables, and communication across stakeholders to ensure successful project outcomes.

You should have

• Experience working in customer operations or as an operations analyst
• Advanced Excel skills
• Experience with SQL and BI/analytics tools
• Experience building dashboards and analyzing large data sets to solve problems
• Gainsight and Salesforce experience preferred
• Experience working at a high-growth technology or SaaS environment preferred
• Experience aligning cross-functional stakeholders and building close relationships with partners
• Excellent project management and organizational skills with the ability to balance multiple priorities
• Your own unique talents! Your background has given you a unique perspective and set of transferable skills that aren't always in alignment with a given role - but those are qualities we value at Greenhouse. If you don't meet 100% of the qualifications outlined above, we still strongly encourage you to apply.
  

Applicants must be currently authorized to work in the United States on a full-time basis.

If you are based in California, we encourage you to read this important information for California residents linked here.

The national pay range for this role is $103,600.00- $135,000.00. Individual compensation will be commensurate with the candidate's experience and qualifications. Certain roles may be eligible for additional compensation, including stock option awards, bonuses, and merit increases. Additionally, certain roles have the opportunity to receive sales commissions that are based on the terms of the sales commission plan applicable to the role.

The anticipated closing date for this role is Monday, March 10, 2025. 

#LI-BB2

 

Who we are

At Greenhouse, we celebrate having a diverse group of hardworking employees and it hasn’t gone unnoticed. We’ve won numerous awards including Inc. Magazine Best Workplace (2018-2022), Glassdoor #1 Best Pl