Journal Sales Administrator

Company Description

Taylor & Francis is an Informa business.

Informa is a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.

Taylor & Francis Group produces high quality, peer reviewed books and journals. We produce unique, trusted content by expert authors, spreading knowledge and promoting discovery globally. We aim to broaden thinking and advance understanding, providing academics and professionals with a platform to share ideas and realise their individual potential.

Job Description

Join our dynamic team as a Journal Sales Administrator, where you'll play a pivotal role in supporting all aspects of Americas journal sales. This position offers a unique opportunity to contribute to the success of our sales division while developing valuable skills in a supportive environment.

Reports to: Journal Sales Administration Manager

Responsibilities include:

• Support all aspects of Americas journal sales, including assisting in sales proposals, running reports, supporting sales contact/CRM database, creating quotes, and processing invoices
• Generate reports that assist in sales analysis and account management processes
• Support the sales team by working with internal databases to provide reporting and information on an as needed basis
• Conduct customer subscription research and analysis
• Work with the Americas sales team to meet division revenue objectives
• Other duties as assigned by management

Key tasks include:

• Under direction of Journal Sales Administration Manager and guidance from Senior Journal Sales Administrators, support the sales process by –
  • Reporting on current spend across group
  • Chasing and logging license agreements 
  • Assisting in usage analysis
  • Ensuring all relevant information is shared with appropriate sales account manager(s) to ensure timely customer communication
• Under direction of Journal Sales Administration Manager and guidance from Senior Journal Sales Adminstrators, support the post-sales process by –
  • Responding timely and accurately to customer queries regarding invoices and billing issues
  • Responding timely and accurately to customers regarding usage, entitlements, and all product access issues
  • Serving as escalation point for queries sent to support@tandfonline.com
• Monthly – participate in sales meetings
• Weekly/bi-weekly – participate in Account Manager team meetings, JSA team meetings, and individual 1-on-1 meetings with direct manager and sales account manager(s)
• Daily – manage inbox and Salesforce.com dashboard queue, fielding incoming customer queries, Account Manager requests, and quote/invoice requests
• Join virtual sales calls, as needed – support Account Manager with preparation of customer presentations
• Travel, as needed, for training and conferences

Qualifications

Skills and Experience:

• Strong organizational, prioritization, and project management skills with the demonstrated ability to manage multiple projects and deadlines simultaneously
• Excellent professional communication (written, verbal, and listening) and presentation skills at all levels of business
• Effective relationship management skills - to form strong relationships and partnerships both internally and externally
• Keen attention to detail with the ability to proactively identify and address problems
• Proficiency in word processing (MS Word), PowerPoint and spreadsheet (Excel) applications required; experience with databases helpful
• Experience in SAP and Salesforce (SFDC) preferred, or equivalent experience in similar CRM systems
• Candidate must be willing and able to travel domestically (primary) and internationally up to 10%
• Experience working remotely a plus – candidate must have distraction-free environment to work from
• One or more years in publishing, library or library consortium preferred

Additional Information

What we're offering:

• Starting rate 24.73/hour (~$45,000 annually)
• 35-hour work week
• Paid sick time
• Ample paid time off
• 3 additional discretionary days for the holiday season at the end of the year
• Up to 4 weeks of paid parental leave
• Medical & vision benefits
• 4 volunteering days per year
• 401(k) match
• Flexible working schedule
• Seasonal social and charitable events

• Work/life balance: At Taylor & Fran