Weekday Morning Veterinary Receptionist

Department: Receptionists

Employment Type: Full Time

Location: Chattanooga, Tennessee

Compensation: $16.00 - $18.00 / hour

Description

Are you a friendly and professional individual with excellent customer service skills? Do you have a passion for helping people and animals alike? Animal Emergency and Specialty Center of Chattanooga is looking for an energetic and detail-oriented Veterinary Receptionist to join our team. As a Weekday Morning Veterinary Receptionist( Client Service Representative or "CSR"), you will be the first point of contact for clients and pet owners, ensuring that they receive the highest level of service as we provide critical care to their pets.

This is a full-time position with a Monday-Thursday work schedule (7:00 AM - 4:00 PM), offering a competitive pay range of $16-$18 per hour, depending on experience. If you're looking to be part of a dedicated, compassionate team in a busy, fast-paced environment, this is the opportunity for you!

At Animal Emergency and Specialty Center of Chattanooga, we value our team members and are committed to providing opportunities for both personal and professional growth. Whether you’re looking to specialize in emergency care, explore different aspects of veterinary medicine, or pursue advanced certifications, we are here to support you in achieving your career goals.

You will be part of a dynamic, collaborative team that values your contributions and believes in a culture of continuous learning. We work hard, but we also take the time to celebrate successes, share in the joy of saving lives, and support one another through the challenges of emergency care.

Key Responsibilities

• Client Interaction & Communication: Serve as the first point of contact for clients when they arrive, calling in, or seeking assistance. Warmly greet clients and provide them with information about services.
• Appointment Scheduling: Accurately schedule appointments for emergency visits, specialty consultations, or follow-up care.
• Phone Management: Handle incoming calls, respond to inquiries, and provide exceptional service and care to both clients and referring veterinarians.
• Client Education & Support: Provide basic information about our services, treatment options, and medical procedures. Ensure clients are well-informed and confident in the care their pets are receiving.
• Data Entry & Record Maintenance: Accurately enter patient data and ensure that all information is correctly recorded into our systems, maintaining confidentiality.
• Financial Transactions: Process payments, create invoices, and manage billing inquiries with accuracy and professionalism.
• Team Collaboration: Work closely with the veterinary staff, technicians, and managers to ensure seamless coordination of patient care and client service.
• Office Organization: Keep the reception area clean, organized, and stocked with necessary materials. Assist with office supplies and restocking when needed.

Skills, Knowledge & Expertise

• Customer Service Experience: At least 1 year of experience in customer service, preferably in a veterinary or healthcare environment.
• Excellent Communication Skills: Ability to communicate effectively with pet owners and team members. Must be able to handle difficult situations with professionalism and tact.
• Computer Proficiency: Familiarity with basic computer applications and office management systems. Experience with practice management software is a plus.
• Attention to Detail: Accurate data entry skills and the ability to handle multiple tasks at once.
• Ability to Handle Stress: Comfort in working in a fast-paced, sometimes high-stress environment while maintaining a calm and positive demeanor.
• Team Player: Must work well with others and be willing to assist wherever necessary.

What We Offer

• Competitive Pay with potential for growth and raises based on performance
• Generous Benefits Package, including medical, dental, and vision insurance
• Company-Matched 401K for your future financial security
• Paid Time Off (PTO) and Holiday Pay to help you achieve work-life ba