Senior Technical Account Manager

Why Work at Banner?

For over 50 years, Banner Engineering has been at the forefront of industrial automation. We offer products and solutions including award-winning sensors, wireless solutions, machine safety, indication and LED lighting. From Fortune 500 leaders to innovative startups, Banner's award-winning products and solutions are helping companies around the world increase efficiency, reduce costs, safeguard equipment, and protect personnel. Our commitment to innovation shows through a continuous, market-driven evolution of products and technology. With engineers employed in nearly every major department, engineering is in our DNA.

Banner is a rapidly growing company that offers many personal development opportunities, an excellent benefits package, and a collaborative team of employees who are passionate about what they do.

Position Summary

As a Technical Account Manager professional, you will be responsible for driving sales growth by leveraging your technical expertise and sales acumen. You will work closely with our engineering and product teams to understand the technical aspects of our offerings and effectively communicate their value to potential clients. This hybrid role combines technical knowledge with sales skills to identify customer needs, provide tailored solutions, and close deals.

This position reports to the Senior Director of Strategic Growth Development

What You’ll Be Doing

This is a great opportunity for someone who enjoys working individually and collaboratively, staying on top of tasks, and making a meaningful impact across teams and projects. Below are some key responsibilities of the role.

Key Responsibilities

• Act as the primary technical consultant for opportunities involving complicated system solutions that mesh Banner platforms with industrial network systems  
• Lead the effort to promote best practices for complex solutions within the Banner sales team  
• Develop reference materials, white papers, and support videos to improve the customer experience and share internally  
• Provide pre-sale and post-sale technical support for customers  
• Be a resource for the Business Development Teams with focus on growth verticals in the Data Center, Aerospace, Mobility, Mining, and Metals space.  
• Develop and maintain effective relationships with customers and sellers  
• Attend sales calls as needed; you’ll also provide selling materials (samples, product information, technical documents, etc.) and presentations for key accounts and new product opportunities  
• Define, coordinate, and prioritize customer feedback and ideas into engineering requirements for future enhancements, then work closely with the Business Development Teams (Data Center, Aerospace, Mobile Equipment) and engineering to implement those enhancements  
• Promote and train new products to target customers  
• Develop methods and best practices for delivering outstanding service to our customers  
• Help expand our BOM at the customer  
• File on time, comprehensive trip reports into the SFDC account  
• Report on competitive products/applications at customer sites 
• Project Coordination: Lead national and global projects, coordinating cross-functional teams to deliver successful outcomes.
• Consultative Selling: Provide expert consultations to identify customer pain points and offer creative, cost-effective solutions

What You Bring to the Table

To perform this job successfully, you must be able to perform each essential duty satisfactorily, and regular attendance is required. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job. Reasonable accommodations may be made to support individuals with disabilities.  

Required

• Bachelor’s degree in Business, Engineering, or other relevant field AND 3 to 5 years of direct field sales experience within a market segment, or Associate’s degree in Business, Engineering, or other relevant field and 10+ years of direct field sales experience
• Strong ability to communicate effectively with customers at all levels—whether it’s factory control engineers or executive leadership
• Expertise in driving sales through the entire sales cycle, from lead generation to contract negotiation and closure 

Preferred

• Strong background in technical sales or industrial automation
• Technically proficient in automation hardware and software
• Familiarity with sales reporting, forecasting, and managing sales metrics
• High motivation and a strong desire to