Manager, Commercial Learning & Development-Temporary Role

At Richemont Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

 

Manager, Commercial Learning & Development-Temporary Role

Cartier │ Philadelphia, PA

 

 At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

 

Overview

The role of the Manager of Commercial Learning & Development is a professional partnership with the Regional AVP, the Boutique Director, and Human Resources Business Partner (HRBP) to support and drive the achievement of commercial business objectives. The position develops the boutique team’s skillset through on-the-floor coaching to elevate the in-store guest experiences, with an emphasis on welcoming and hospitality, effective selling and cross-selling techniques, product savoir-faire, storytelling, and cultivation of client relationships.

 

What is a ‘Coaching’?

Coaching is a collaborative, solution-focused, result-oriented, and systematic process in which the coach facilitates the enhancement of work performance for individuals and groups. A coach uses a range of communication skills (such as active listening, questioning, and reformulating) to improve performance, learning, and development. A coach unlocks an individual’s potential to maximize their own performance through demonstrating support and feedback.

 

Key Responsibilities

Coaching to Drive Business Performance

• Drive performance improvement and enhance the Cartier brand through observations of guest experiences and provide in-the-moment coaching of the sales, service, and client experience teams. Coaching topics may include, but are not limited to, all aspects of selling skills, client development, and client experience

• Align boutique coaching with key commercial priorities and KPIs that include driving sales, client development, and client experience

• Craft boutique visit agendas and priorities using key performance data trends to develop a targeted coaching plan

• Shoulder-to-shoulder coaching on the floor to support 1:1 development of the team

• Observe boutique morning briefs and “Maison Mornings” during each boutique visit. Provide feedback to leaders to enhance daily communication and elevate daily learning moments

• Complete post-visit boutique reports that summarize the coaching goals, progress made, setbacks, or priorities, including actions to be taken by boutique team members, OneHR, and regional leadership

• Author a brief weekly summary report to the Director of Learning & Development highlighting actions, accomplishments, and progress on key commercial initiatives within the Northeast region

• Support boutique leadership development through side-by-side “coaching the coach”. Provide feedback on and assess progress of the leader’s coaching ability to drive performance of their teams

• Use data metrics to track coaching impact on key commercial priorities. Address gaps in performance through qualitative and quantitative analysis, and adjust coaching pl