Manager, Customer Success Strategic Operations

Here at Appian, our core values of Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution define who we are. In short, this means we constantly seek to understand the best for our customers, we go beyond completion in our work, we strive for excellence with intensity, and we embrace candid communication. These values guide our actions and shape our culture every day.  When you join Appian, you'll be part of a passionate team that's dedicated to accomplishing hard things.

The Manager of Customer Success Strategy & Operations is a key role in supporting our CS Operations team and business leaders in the development, implementation, and management of business operations, strategies and objectives.  We are looking for a proactive and collaborative member who thrives in the details as well as the high level perspective of a business.  Someone who can roll up their sleeves and also provide meaningful and actionable business advice.

Key activities will include:

• Provide leadership, guidance, and support to members of our CS Strategy & Operations team with a focus on collaboration and team unity and development.  Manage team with a focus on empowerment of our team members and coaching/development

• Provide advisory and support in the areas of CS finance operations, business operations and analysis, and strategic planning 

• Provide management support and develop controls to key business processes in the areas of finance & business operations 

• Lead/support annual and ad-hoc business and finance planning and forecasting cycle, helping to develop alignment across our leaders and organization through collaboration and open communication 

• Support CS leaders in the development, program management, and analysis/insight generation of strategies and business operations to optimize our CS business objectives

• Manage and maintain our continuity of operations plan for CS business operations 

• Develop/support development of executive dashboards, data-driven insights and visualizations for presentations at all levels in the organization

• Develop and evolve KPIs and management/reporting tools 

Experience

• 5+ years in program management, strategy and operations, financial planning & analysis with specific focus on strategy, operations, and go-to-market for consulting/services, and/or Customer Success 

• Experience in implementing and optimizing key systems, processes, and data structures across an organization and/or company wide

About Appian

Appian is a software company that automates business processes. The Appian AI-Powered Process Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world's most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations—resulting in better growth and superior customer experiences. For more information, visit appian.com. [Nasdaq: APPN]

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