Customer Service Representative

PTC is a leading manufacturer and marketer of welded and cold drawn mechanical steel tubing and tubular shapes, plated bar and tubing, and fabricated parts and precision components.

We at PTC Alliance value our employees’ health and wellness. We offer the following:

• FREE Healthcare

• HSA option

• Dental

• Vision

• Life Insurance

• Dependent & Spouse Life Insurance

• Long Term Disability

• Cancer & Critical accident coverage

• 401K plan with company match

• Referral Bonus

• Annual college scholarship available for children & grandchildren of PTC employees

• Tuition Reimbursement eligibility

Customer Service Representative

PTC has a vacancy for a self-motivated, action oriented, and experienced Customer Service Representative in Alliance, OH. The Customer Service Representative will play a vital role in engaging and building strong relationships with our customers.

At PTC, we recognize that the ability to sustain our competitive advantage is by investing in the development of our employees, driving innovations, and new solutions for a better tomorrow.

Why Join PTC?

With PTC, you will find meaning in your work every day, and engage in opportunities that will shape you, personally and professionally.

• Your personal strengths will empower you to succeed and make an impact from day one.

• You will be inspired to learn and grow, and to get the support you need to identify and achieve your career aspirations.

• Your contributions will not only meet the challenges of our customers, but help them propel their industries forward.

• You will be welcomed into a culture where everyone’s ideas and contributions are valued and encouraged. Just like you, we are driven to make a difference.

What you will do as a Customer Service Representative

• Provide accurate and timely pricing and product support to customers and outside sales personnel. This would include lead times, pricing, confirmation of purchase orders, manufacturing status developments, changes, etc.
• Log quote wins and losses documenting relevant feedback regarding pricing, competitive market information, or other factors.
• Assist outside sales personnel in reviewing and quoting new and renewal business.
• Keep outside sales representatives informed on progress developments, regarding sales opportunities and proposals.
• Initiate follow-up calls on pertinent inquiries or developments.
• Work with appropriate staff for proposals and RFQ’s.
• Assist customers with claim and invoicing issues.
• Continually learn – both taught on the job and self-led to build expertise in the field.
• Facilitate sales team and customer meetings, as necessary.
• Perform other duties as required.

Expectations for This Role Include

• High school diploma or equivalent required, post-secondary preferred. <