Head of the EFM Business Development and Management Support Office

 

Vacancy in the Directorate of Internal Services.

 

ESA is an equal opportunity employer, committed to achieving diversity within the workforce and creating an inclusive working environment. We therefore welcome applications from all qualified candidates irrespective of gender, sexual orientation, ethnicity, beliefs, age, disability or other characteristics. Applications from women are encouraged.

 

This post is classified A2-A4 on the Coordinated Organisations’ salary scale.

 

Location
ESTEC, Noordwijk, Netherlands  

 

Description

Under the direct authority of the Head of the EFM Corporate Services Division in the Directorate of Internal Services, you will be responsible for managing and overseeing all business development and administration management of the work of the EFM Department to contribute to its effective operational activities.

Duties

Your tasks and responsibilities will include:

• identifying business evolution and development opportunities;
• coordinating strategic plans for the development of ESA’s establishments and centres, working closely with key stakeholders within the Estates and Facilities Management Department and in customer directorates as well as at ESA Corporate level;
• coordinating departmental management processes and policies, including risk management, departmental QMS activities and lessons learned, ensuring their consistent application across the Department;
• coordinating departmental planning, monitoring and reporting of main activities, objectives, schedules, cost and income and administering customer SLAs, including service/cost traceability and income recovery; 
• preparing and maintaining the Department’s management files relating, for example, to departmental objectives, strategic plans, five-year plans, annual work plans, contract renewal plans and budget histories;
• providing project management support throughout the Department, including overall project control and quality support;
• providing cost controlling and accounting support to small sites and departmental corporate activities; coordinating the operation and evolution of a departmental business analysis framework, including key performance indicators and key internal benchmarking;
• contributing to effective communication of the Department’s activities;
• acting as departmental interface with the Directorate’s Business Unit Controller.

You will also be responsible for identifying, assessing, managing and reporting the health and safety risks in your area of responsibility.

Technical competencies

Relevant experience in the application of IPSAS and financial management principles is desirableGood organisational team management and interpersonal skillsAbility to synthesise complex informationGood communication skills, with the ability to establish and maintain good working relationships with a wide range of staff and stakeholders

Behavioural competencies

Result Orientation
Operational Efficiency
Fostering Cooperation
Relationship Management
Continuous Improvement
Forward Thinking

Education

A master's degree in a relevant discipline is required for this post.

Additional requirements

You should, in addition, have:

• the potential to manage individuals or a team;
• the ability to organise individual and team activities and ensure a motivating work environment;
• strong leadership capabilities, with proven relationship management and communication skills;
• the ability to drive your team’s performance, developing your people by encouraging learning, delegating responsibility and giving regular and constructive feedback;
• strong problem-solving skills to deal with day-to-day operational challenges, together with demonstrated planning and organisational skills;
• a strong result orientation with the ability to set priorities and present practical solutions both orally and in writing;
• the ability to manage challenging situations proactively and constructively and to be customer-focused. 

People management experience is an asset, as is international experience, i.e. outside your home country, as well as experience in diverse functional areas relevant to ESA activities.

Other information

For behavioural competencies expected from ESA staff in general, please refer to the ESA Competency Framework.

For further information please visit: Professionals, W