Field Service Manager

About Us:

At BW Integrated Systems, we are at the forefront of the industry when it comes to designing and manufacturing cutting-edge solutions for end-of-line packaging equipment, labeling and converting, packaging automation, and systems integration. With a global presence encompassing nine manufacturing facilities and a team of over 800 experts, we are proud to be a trusted partner for our customers around the world, with installations spanning more than 50 countries. Our extensive range of products and service network offers innovative technology and unparalleled technical support for manufacturing companies operating in various global market segments. From food and beverage to pharmaceuticals, household goods, automotive, and more, we cater to diverse industries such as container manufacturing, wine and spirits, consumer product packaging, converting, paper, and beyond. With decades of experience, our packaging professionals excel in providing efficient solutions in areas such as robotic applications, packaging line design, integrated systems, palletizers and depalletizers, automated can-end and product-handling equipment, cartoning, case and tray packing and forming, as well as a wide range of labeling solutions including pressure sensitive, roll-fed, and shrink-sleeve options. Additionally, we specialize in converting and finishing solutions, advanced conveyance technology and controls, unwrappers, and destrappers.

 

Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world.

 

Job Description:

As the Field Service Leader reporting to the Field Service Director, you will assume a pivotal role in overseeing the operational excellence of BW Integrated Systems’ Labeling product lines across the United States. Your responsibilities will span service delivery, financial management, regulatory compliance, and organizational development, all geared towards ensuring unparalleled service excellence.

Key Responsibilities:

Leadership and Team Development:

• Recruit, cultivate, and mentor a results-oriented field service team.

• Foster a culture of accountability and high performance within the team.

Operational Excellence:

• Develop and refine field service processes, procedures, and policies aligned with company objectives.

• Negotiate service contracts and efficiently resolve billing discrepancies.

• Project management to ensure timely completion within budget and deadlines.

Performance Metrics and Quality Assurance:

• Define and achieve service level agreements (SLAs).

• Monitor and report team performance indicators.

• Drive continuous improvement and implement preventative actions for quality and operational excellence.

Collaboration and Innovation:

• Collaborate effectively with internal teams to drive business innovation, formulate service strategies, foster revenue growth, and develop new solutions.

• Lead strategic initiatives aimed at improving volume and margins.

Customer Relationship Management (CRM):

• Support the CRM database and processes to enhance customer relationships.

• Rapidly resolve product issues through efficient warranty resolutions.

Training and Development:

• Identify required skills training for the field service team.

• Create and implement motivational programs to inspire team members.

Qualifications and Requirements:

• Bachelor’s degree in a related field with 3 years of experience, OR a two-year post-high school diploma/certificate with a minimum of 7 years of relevant experience.

• Prior leadership experience is essential.

• Proficient in Microsoft Office applications (Outlook, Word, Excel, and PowerPoint).

• Excellent organizational, planning, and scheduling abilities.

• Superior written and verbal communication skills.

Desirable Qualifications:

• Knowledge or experience with Microsoft Dynamics/CRM.

• Programmable Logic Control (PLC) skills – programming & editing.

Other Qualifications:

• Valid driver’s license and a clean driving record, with the ability to travel by car.

• Ability to obtain a passport.

ADA Requirements:

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