Field Application Specialist

Field Application Specialist 1 - Food Safety and Quality Division will provide solution-oriented customer training, implementation,  technical support, and troubleshooting remotely and at customer sites for bioMerieux Industrial Applications Food Safety and Quality product lines. This position is expected play a strong role in customer retention and loyalty.  The Field Application Specialist I role facilitates teamwork and cooperation, contributes to efficiency and productivity, and fosters a positive work environment.  

This territory will cover CO, WY, MT, SD, NE, IA, KS, OK

*This position will average approximately 40-60% overnight travel, and could vary during different business cycles

*Occasionally international travel could be requested

Primary Duties:

• Coordinate and provide customer product training, implementation support, ongoing technical support
• Respond to customer needs and internal inquiries, including accurate documentation in CRM, meeting regulatory standards and requirements
• Provide consistent follow-up to meet customer satisfaction and other key performance indicators
• Provide efficient territory management, adhere to expense budget and support revenue objectives
• Travel outside of territory as needed to support overall team and departmental performance
• Complete all regulatory, departmental and product training as required in role and agreed upon with Manager

Qualifications:

• Bachelor’s Degree in microbiology, biological sciences or similar technical fields
• 5-10 yrs work experience will be accepted in lieu of a degree

Experience:

• 1-3 years related microbiology laboratory or biological sciences experience – prefer Food Industry

Knowledge, Skills, and Abilities:

• Demonstrate strong leadership skills, able to work independently, effectively multitask to meet deadlines and competing priorities in a fast paced environment
• Proficient in Windows OS, MS Office programs
• Exhibit sound decision-making ability, including problem resolution and troubleshooting.
• Excellent interpersonal and diplomacy skills, excellent verbal and written capabilities.  English fluency required
• *Spanish language capability is a plus