Job Description Summary

FSE to perform On site repairs

Job Description

We are the makers of possible 

 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

Job Overview:

FST to support Onsite Customer Break Fix for MMS

This position is accountable for:

• Independently provide efficient and effective field service support to all CareFusion BD dispensing customers within a given territory in a timely manner, including, but not limited to repair, preventative maintenance, calibration, installations, and cross functional support for Sales and Implementation teams.

• Maintain proper and accurate small parts inventory for the purpose of service, and follow approved policies and procedures for Inventory Controls.

• Provide accurate and timely documentation that details field activity (FSR's), expenses, time distribution and other information as required.

• Continue training and self-development to maintain and advance skillsets to support the products and applications of the Company. Will also attend management approved seminars and training sessions as required.

• Maintain company assets (car, tools and inventories) securely and in working order.

• Working knowledge of Corporate and Service Department procedures and policies, including customer complaint handling and Medical Device Reporting.

Qualifications:

• Associate Degree or 3-5 years of related work experience

• 3 years of combination Hardware/Software/IT experience supporting both proprietary and standard applications

• 24x7 on-call experience in a customer-facing environment required

• Excellent mechanical, computer and time management skills required

• Prior experience working in a pharmacy or hospital environment, a plus

• Medical device or Electromechanical device repair experience, a plus

• Strong ability to troubleshoot hardware and software problems

• Works within defined process procedures or methodologies with minimal degree of supervision

• Must possess and maintain a valid driver's license and meet BD's auto safety standards.

• Upon hire, must provide proof of and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform essential job functions. Proofs must include: Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox) Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis.

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For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers 

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any oth