Water Field Service Representative, Sr. (Project Management)

Posting expires: February 20, 2025

Salary range: $44,369 - $59,232

General Description and Classification Standards:
Performs the physical connecting and disconnecting of water supply to customers; reads water meters 
for service account initiation and termination; installs and removes water meters; and performs related 
work as required. This is an experienced, skilled or technical level capable of carrying out most 
assignments typical of the position or specialty with limited guidance or review. This level would be 
considered a promotional level and attainable by any incumbents in a work group who demonstrate the 
necessary knowledge, ability, and performance. Could be the only position in this specialty in a work 
group or could be part of a general or specialized work team.

Supervision Received:
Works under very general supervision. May work independently or with other skilled or semi-skilled 
workers with responsibility for completion of assigned tasks. 

Essential Duties and Responsibilities:
These are typical responsibilities for this position and should not be construed as exclusive or all inclusive.

• Locates and/or traces service lines and stop boxes as requested by customers, plumbers, public utilities
or other outside agencies. 

• Locates, traces, and records location of all other utilities within the affected area of work prior to 
making repairs to the distribution system. 

• Operates computerized/electronic leak detection and locating equipment to survey and pinpoint leaks 
in the water distribution system and on a contractual basis for other water utilities, plumbers, etc. 

• Investigates water leaks and low-pressure problems to determine source and determines corrective 
action needed to remedy problem. 

• Inspects various customer owned water facilities for rules and regulations compliance. 

• Advises customer of necessary corrections, ensures repairs are made in a timely fashion, grants 
variances to regulations and terminates service for failure to comply. 

• Locks meters due to delinquency and unlocks meters upon bill resolution. 

• Performs various inspection and testing activities to assure new facilities can be accurately located and 
are leak free. 

• Relocates service lines.

• Changes out registers on meters

• Installs new meters; repairs large meters.

• Repairs/replaces curb stops, meter couplings, and sidewalk pieces.

• Investigates pressure complaints.

• Responds to meter related service emergencies.

• Interprets blueprints, sketches, and written or oral instructions. 

• Requests locations of lines and cables of other utilities.

• Documents work activities and prepares reports both manually and with a computer. Maintains and 
performs minor repairs of electronic equipment to ensure their proper function. 

• Provides guidance and training as required to lower-level employees, interns, temporary employees, 
etc.

• May perform other duties as assigned.

The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential 
duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the 
position. COA may change the specific job duties with or without prior notice based on the needs of the organization.

Knowledge Skills and Abilities:
This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully, it is not exhaustive 
list.

• Knowledge of the operation of the water distribution system and how various issues may affect 
customers.

• Knowledge of data available for field use in various distribution record systems.

• Knowledge of requirements of cross connection control, devices used, and their installations.

• Knowledge of water utility rules and regulations for customers, and skill in their application. 

• Skills in analytical thinking and decision making.

• Skills in operating electronic leak detection and locating equipment to accurately locate leaks and 
underground infrastructure.

• Skills in utilizing fault locating equipment to pinpoint failures. 

• Ability to build and maintain good working relationships with staff members and the public.

• Ability to communicate effectively verbally and in writing.

• Ability to safely operate a motor vehicle.

Minimum Qualifications:
Education and Experience – High school diploma, or equivalent. Three (3) years of work 
experience in a water distribution