ServiceNow Junior Developer

Overview

Are you excited to learn new development technologies and be part of a team that’s improving the way the University operates? If you enjoy problem-solving, creating efficient processes and workflows with automation, and supporting users in a modern enterprise platform, this could be a great opportunity for you. We’re looking for someone who is self-driven, dependable, detail-oriented, and eager to grow as a developer using the ServiceNow platform.

 

Learn more about ServiceNow by visiting: https://developer.servicenow.com

 

Position Summary:The ServiceNow Junior Developer (Entry-Level) position is a member of the Process Design & Development team and works alongside experienced developers, analysts, and stakeholders to design, build, test, document, and support ServiceNow - Service Catalog items, applications, and workflows used across USU’s ServiceNow platform.

This is an entry-level role designed for candidates who have foundational programming skills and want to build a career on the ServiceNow platform. The Junior Developer will learn ServiceNow development best practices, follow system and university standards, and contribute to implementation and support efforts with coaching and oversight.

A successful candidate will learn and be able to develop basic catalog items and workflows on the ServiceNow within 2-3 months. With additional learning, a junior developer should be able to expand their skillset and tackle more complex workflows and applications within 9-12 months moving from a junior developer to a full developer.

 

Must be authorized to work in the U.S. Sponsorship is not available for this position.

Responsibilities

• Assist in the design, development, and configuration of ServiceNow catalog items and applications including:
  • Participating in requirements gathering and clarification
  • Contributing to solution design and development tasks
  • Testing and validation
  • Documentation and knowledge transfer
  • Implementation planning and deployment activities (with guidance)
• Translate business and functional requirements into technical tasks and configuration/development work items.
• Build and maintain platform components such as forms, lists, UI policies, business rules, client scripts, flows/workflows, notifications, reports, and dashboards (as appropriate to the role).
• Develop and execute test cases for functional and regression testing; document results and troubleshoot defects.
• Support integrations and data activities (as needed), such as imports/exports and basic REST/API usage, under direction of senior staff.
• Recommend improvements to usability, performance, and maintainability of ServiceNow solutions.
• Collaborate with team members and customers to ensure solutions meet the intended outcomes and follow platform standards.
• Provide tier-two support to end users and Service Desk personnel, escalating issues when necessary.
• Communicate status and progress on assigned tasks; follow project schedules and team processes.

Qualifications

Minimum Requirements

• Programmer/Analyst I: Bachelor’s degree in MIS, Computer Science, or related field OR Associate degree/certification in a related area plus two years of related experience OR Equivalent combination of education and relevant experience demonstrating technical aptitude
• Programmer/Analyst II: Bachelor’s degree in MIS, Computer Science, or related field plus two years of related experience OR Associate degree/certification in a related area plus four years of related experience OR Equivalent combination of education and relevant experience demonstrating technical aptitude

Preferred Qualifications

• Exposure to ServiceNow (coursework, personal projects, internships, certifications, or familiarity with the platform)
• Familiarity with web technologies such as HTML/CSS, Bootstrap, or modern UI concepts
• Basic understanding of integration concepts (REST, web services, APIs)
• Experience with troubleshooting, customer support, or IT service processes (help desk, ITIL concepts)

Knowledge, Skills, and Abilities:

• Foundational experience with JavaScript (coursework, projects, internships, or job experience)
• Ability to learn new tools and technologies quickly and apply feedback
• Strong interpersonal and written/verbal communication skills; ability to work with varied audiences
• Ability to work collaboratively on a development team and independently on assigned projects

This role provides structured growth opportunities, mentoring, and hands-on experience building solutions on the ServiceNow platform. Candida