General Manager

Description

We are thrilled to announce the opening of the first-ever dual-branded hotel in Caldwell, ID! Our new property, featuring both Townplace Suites and Fairfield Inn & Suites, is poised to bring a fresh and dynamic hospitality experience to the area. This is your chance to be part of something groundbreaking in Caldwell’s hotel industry. We are currently seeking passionate and dedicated team members to join our brand-new team and contribute to the success of this innovative property. If you’re ready to embark on an exciting journey with a unique, first-of-its-kind hotel, we want to hear from you! 

SUMMARY

Resolute Road Hospitality, a national third-party hospitality management company, is seeking dynamic, driven, service-oriented people to join our family! Whether your goals are short or long-term, we have limitless opportunities for growth within our company. Our leadership team is here to help you realize your full potential and feel supported every step of the way. Join us on the road ahead.

BENEFITS

Travel Perks

Optional Daily Pay

Health/Life Insurance

401k

Paid Time Off

Dental/Vision 

Employee Assistance Program

Referral Program

OVERVIEW

The General Manager role will drive the training, culture, overall environment, guest satisfaction targets, brand standard execution and financial profitability of the hotel. This position will also lead, support, and clearly communicate goals and expectations that embody the hotel service culture.

SUPERVISORY

The General Manager role will drive the training, culture, overall environment, guest satisfaction targets, brand standard execution, and financial profitability of the hotel. This position will also lead, support, and clearly communicate goals and expectations that embody the hotel service culture.

ESSENTIAL FUNCTIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Proactively lead the operations of housekeeping, front desk, food & beverage, sales, and engineering departments to maximize financial performance and guest satisfaction while upholding brand standards, reinforcing culture, and developing team members and future leadership
• Ensure staff received proper training for each position, including safety training and standard operating procedures
• Manage human resources functions of the hotel by controlling turnover, motivating employees, focusing on employee development and retention
• Conduct regular staff and employee meetings
• Ensure all departments are profitable and maintain a cohesive working relationship
• Delegate authority and assign responsibility to all employees and supervise work all work activities
• Facilitate open employee communication to discern grievances and respond to grievances in accordance with company policy
• Respond to guest requests and complaints timely, efficiently, appropriately, and in a professional manner
• Responsible for hotel Brand satisfaction scores and all scores derived from guest feedback
• Oversee the service quality, operational efficiency, guest satisfaction, standards compliance, and financial performance
• Allocate funds, authorizes expenditures, and assists Management Company in budget planning
• Protect the assets of the hotel by enforcing and maintaining a preventative maintenance program
• Produce required weekly/monthly reports and inventories while meeting required deadlines for submittal
• Responsible for all hotel inventories and par levels, reconciliation of all purchases and approval/submittal of invoices
• Participate in the sales/revenue management efforts and processes at the hotel by daily interaction with Sales/Revenue Managers 
• Coordinate capital improvement projects to maintain, upgrade quality standards, protect property image, and to protect the asset from neglect, damage, or deterioration
• Assist in creating and achieving realistic and attainable operational goals and profitability objectives

QUALIFICATIONS & EXPERIENCE

• TIPS(Training for Intervention Procedures) certification required or must be obtained prior to employment
• Bachelor’s Degree in Hotel/Restaurant Management, Business Administration, or Management or similar degree (preferred); or equivalent combination of education and experience
• 5-7 years of experience in hospitality industry (required) 10+ years’ experience (preferred)
• Previous General Manager experience (preferred)