GC Manager (General Contracting)

GENERAL PURPOSE OF THE JOB:

The General Contracting (GC) Manager oversees and manages all aspects of the General Contracting business (including GC and larger-scale P&R, TremCares, etc.) within the assigned region. This will involve working with Construction Managers, CM Associates, Project Managers, Service Managers, Supervisors, Foremen, GC Superintendents, Tremco Sales Representatives, Owners, and Subcontractors to ensure projects are performed safely, meet customers’ expectations, conform to contractual obligations, and meet financial objectives.  Additional duties will include participating in proposals, specifications, price estimates, schedules, and sales efforts as they affect the region, also responsible for Sales & Service Support, Field Resource & Customer Management communication as necessary. The GC Manager will create and execute training plans for new CM, CM Associate, and Project Manager positions for new employees. With the RBM, the GC Manager is responsible for the overall profitability and performance of all GC projects in the region(s). Abide by all Company policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Direct WTI personnel and work cross-functionally with other Tremco and WTI external and internal departments to maximize efforts and results in sales, compliance, safety, and profitability. 
• Act as a liaison between headquarters and the field to ensure that effective two-way communication takes place, and that positive results are achieved. 
• Assess daily operational situations for crisis management, safety, and escalation protocol.
• Determine solutions to project issues, including but not limited to, field resource management, workload balance, job site conditions, product management issues, etc.
• Travel to job sites as needed to support account resources (including rooftop projects). 
• Travel to customer or sales meetings to support business or account activities. 
• Accountable for regional cost/budget variance & profitability as it relates to General Contracting.
• Accountable for regional Quality Assurance.
• Understanding of the subcontractor agreement and corrective notification measures to the subcontractor according to the executed agreement.
• Ensure Construction Managers are setting project timelines and goals.
• Identify resource or employee concerns and promptly resolve and engage appropriate HR or WTI management. 
• Ensure documentation of employee issues is prompt and submitted to HR. 
• Act as an agent of change and improvement , and adapt quickly to changing business priorities.
• Manage key metrics and report on a regular basis or as required.
• Coordinate work with Program Managers, Sales & Service Support, Customer Management (WTI & Tremco Roofing), and Resource Management.
• Participate in the Preventive and Corrective Action process with responsibility and authority to:
  • Initiate action to prevent the occurrence of any non-conformity relating to service, process, and quality.
  • Identify and record any service, process, or quality system problems.
  • Initiate, recommend, or provide solutions through designated channels.
  • Verify the implementation of solutions.
  • Control further processing, delivery, or installation of non-conforming products until the deficiency or unsatisfactory condition has been corrected.
• GC Manager will have Cost Model approval authority for projects whose Gross Margin for Service exceeds the stated requirements.  Further approvals may be needed.
• Ensure the region's profitability by effectively managing the team and processes with the available tools.
• Assist when needed to review proposals received, conduct contractor interviews for specification and contractual compliance.  
• Approve Proposals for submission (i.e., pricing, specification, scope).
• Direct Project Manager, technicians, and superintendents.
• Assist when needed with change order negotiation and approval.
• Regular communication with the Regional Business Manager regarding:
  • Safety compliance
  • Project approvals, planning, and results.
  • Personnel and process management
  • Any issues related to the above that will require collaboration or elevation of authority.
• Holding Construction Managers Accountable for the following Metrics:
  • Concept, Planning & Design (Proposals & Specs):
    • # Proposals/Specs being managed
    • # Proposals/Specs reviewed vs. in queue
    • #/$ Wins vs. Losses
    • Profit Margin of Wins vs. Losses
  • Construction (Execution):
    • # of projects w/in (time &/or $) budget +/- X%
  • Contractor Management:
    • # Qualified