Caesars Rewards Supervisor-Caesars Rewards-Full Time (Harrah's Ak-Chin Casino)

Identified shifts will vary based on business needs
This is a salaried role and pay may vary based on experience

JOBSUMMARY:

Supervisedaily Total Rewards activities including the coordination and execution of busprogram..  

 

JOB FUNCTIONS:

·        Interviews,selects, and trains employees for the department

·        ConductsPerformance Reviews in accordance with policies and procedures; providesfeedback; coaches, develops, and guides as needed.

·        Responds to andhandles employee complaints (grievances) in a timely and efficient manner.

·        Recommends ortakes appropriate action when administering disciplinary processes inaccordance with established policies and procedures.

·        Supervisesday-to-day operations of the Total Rewards staff ensuring excellent customerservice. 

·        Conductsand presents required number of internal spotlights.

·        Communicatesand monitors TPSS Scores and performance goals.

*      Coordinates Cascade product ordering from TotalRewards Menu and resolves issues as they arise

 

Qualifications:

EDUCATION and/orEXPERIENCE: 

• High school diploma or GED required.
• Advanced Degree is preferred and/or or two to four years of experience in related field; or equivalent combination of education and experience
• Prior customer experience required.

 

QUALIFICATIONS:

The requirements listed arerepresentative of the knowledge, skill and/or ability required to fulfill theobligations of this position.

• Must have an eye for detail. 
• Must be able to work independently.
• Must be able to work at a past pace and in stressful situations.

·        Must be able to exercise good judgment in adversesituations. 

·        Ability to effectively manage time andperform multiple tasks simultaneously.

·        Must be able to listen and respond tovisual and aural cues.

·        Must present a well-groomed professionalappearance.

 

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demandsdescribed here are representative of those that must be met by an employee tosuccessfully perform the essential functions of this job.  Reasonable accommodations may be made toenable individuals with disabilities to perform the essential functions.

• Must be able to maneuver to all areas of the casino.
• Physically able to stand/walk long periods of time.
• Must be alert and observant of your surroundings.
• Must be able to lift and carry up to 20 lbs.
• Must be able to bend, reach, kneel, twist and grip items.
• Must have the manual dexterity and coordination to operate office equipment, including a 10-key adding machine, PC computers, fax machine and photo copier.
• Must be able to work with and tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and areas with second hand smoke
• Must be able to work at a fast pace, efficiently. 
• Must be able to respond to visual, olfactory and aural cues.  
• Must be able tooperate in mentally and physically stressful situations
• Must be able to work a flexible schedule includingweekends, evenings and holidays