General Manager, Hospitality | Heritage Shores

Oak View Group

Oak View Group (OVG) is the world’s leading arena development, management, and hospitality company founded in 2015 by Tim Leiweke and Irving Azoff to disrupt business as usual. As the largest developer of sports and entertainment facilities in the world, OVG prioritizes the way we do business focusing on making long-term investments in our people and our planet. We focus on building a diverse workforce and cultivating an inclusive workplace. Each day our team members around the world and throughout our local communities work together to provide the greatest experience to our fans and partners.

 

We celebrate and support a strong, transparent, authentic and inclusive culture focused around four core values:  

• We treat each other fairly and with respect.
• We act with integrity.
• We have an entrepreneurial spirit.
• We give back to our global community.

More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn. 

Overview

The General Manager is responsible for the efficient, professional operation of the food service operations at Heritage Shores, an active adult community in Bridgeville, Delaware. This individual oversees culinary operation for the community, providing meals for residents and culinary special events in the year-round facility. The General Manager oversees managerial staff and ensures full compliance with state and federal labor laws, sanitation and food and beverage-related ordinances.  In addition to managing the day to day business operations, the General Manager partners closely with the Heritage Shores client to work collaboratively on presenting the best culinary experience to residents, guests and employees.

 

This role will pay a salary of $95,000 to $110,000.

 

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

job expires 4/30/2024

 

About the Venue

Heritage Shores is a unique and upscale 55+ home community in Southern Delaware,with a premier public golf course and event venue. 

Responsibilities

• Ensure legal, efficient, professional operation of the account.
• Generate and review financial reports, including budgets, projections, forecasting, revenue analysis, disbursements, capital investments, labor and product costs, wage and salary control, P&L financial statements.
• Final decision-maker on equipment purchases and leases in collaboration with Heritage Shores..
• Author, review and amend policies & procedures, as required.
• Author and amend contracts; authorize terms.
• Oversee scheduling and labor allocation.
• Analyze event schedule in relation to anticipating Hospitality staffing needs, target market demographics; determine and project point-of sale to guest ratio.
• Evaluate recent historical sales and purchasing data for the purpose of identifying purchasing patterns and accurate cost of goods.
• Program and maintain the point of sale system to ensure accurate financial reporting, tracking of accountability, and commodity levels by outlet location.
• Directs and assists managers in preparing and attaining future goals.
• Provides each manager with the proper direction and follows up on all assignments.
• Inspects the operation on a regular basis to ensure that the established quality standards are maintained.
• Prepares required reports accurately and submits them on time, follows up with department heads to ensure that their reporting is completed within the same guidelines.
• Develops an effective management team.
• Gives the managers clear direction, and provides the necessary assistance for them to provide them to perform their work.
• Evaluates each manager’s performance and makes recommendations for their improvement.
• Reviews and assists in the development of menus and marketing plans with the appropriate department heads.
• Establishes and maintains professional relationships Heritage Shores suppliers, vendors and the residents that represent OVG and Heritage Shores in a positive light.

 

 

 

 

 

 

Qualifications

• BA or BS with business-related major; accounting minor or credits preferred.
• Minimum 5 years people management experience in food-related or concessions industry.
• 10+ years in F&B industry in varying roles of increasing responsibility
• Concessions Manager Certificate from the National Association of Concessionaires preferred.
• Nationally recognized, advanced food service sanitation training course certification.
• Ability to communicate with employees, co-workers, volunteers, manageme