Assistant Executive Housekeeper - Park MGM

Have you grown into your Housekeeping Floor Manager role and ready for the next step in your career? Park MGM is looking for the next Assistant Executive Housekeeper. Apply now and become one of the stars behind The SHOW. At MGM Resorts International we have one exciting mission: To entertain the human race.

PRIMARY PURPOSE:

It is the primary responsibility of the Assistant Executive Housekeeper to manage all operations for assigned areas within  Housekeeping, and to perform all assigned functions/duties in accordance with established guidelines/ procedures.

THE JOB:

• Manages assigned operational functions consistent with the strategic plan/vision for the department, the division, and the  property.
• Manages the delivery and measurement of guest service standards within Housekeeping, consistent with the company’s  established guidelines/standards.
• Participates in the research, development, evaluation, and implementation of new products, services, technology, and  processes to ensure competitive position in anticipation of changing customer needs within the dynamic hospitality/gaming  environment.
• Manages Human Resources responsibilities for Housekeeping.
• Works closely in mentoring/coaching Housekeeping Floor Managers in additional tasks/responsibilities to optimize  advancement opportunities available for subordinate staff.
• Assumes full responsibilities of the Executive Housekeeper in his/her absence.
• Promotes and develops team-oriented philosophy, stressing the importance of providing unparalleled commitment to  excellence in service.
• Ensures adherence to guest service standards within established departmental policies and procedures. Evaluates and offers  corrections/modifications to systems/structures that create problems or impede commitment to excellence in service.
• Manages accountability processes for division; ensures compliance with budgetary guidelines, company policies, established  departmental guidelines/standards, and legal requirements.
• Manages short and long-term departmental objectives. Monitors, documents, and notifies Executive Housekeeper of any  problems that may impact/jeopardize the achievement of current and future departmental objectives.
• Continuously evaluates staffing levels in accordance with business demands, providing recommendations for adjustments  whenever possible.
• Responds to guest service interactions in a professional and timely manner, achieving positive guest/problem resolution.
• Inspects prescribed number of rooms on a daily basis to ensure Housekeeping Floor Managers and Guest Room Attendants are  conforming to sanitation requirements and established standards.
• Works closely in training Housekeeping Floor Managers to ensure room inspections are in accordance with quality assurance  standards.
• Establishes and maintains effective working relationship with all departments.
• Works closely with the Scheduling Attendants to ensure all bidding processes for positions within assigned area(s) of  responsibility are handled in accordance to policies, procedures, and established timelines.
• Represents management at unemployment hearings, union grievances, arbitrations, and various meetings, when necessary.
• Performs other management duties as assigned/required.

MINIMUM REQUIREMENTS:

• 2+ Years of Prior Relevant Experience as a Floor Manager in Housekeeping.
• Bachelor's Degree or equivalent experience in a related field.

PREFERRED:

• 3+ Years of Prior Relevant Supervisory experience in a major hotel/resort complex.
• 1+ Years of Prior Relevant Supervisory experience in a Union (bargaining unit) property.
• Fluency in English required; fluency in secondary (Spanish) language.