Senior Admissions Liaison

Position: Senior Admissions Liaison 

Work Environment: Remote or Hybrid Position in Administrative Office (Candidates ideally live in CO, IL, MD, or VA)

Compensation: $62,000-75,000 Annual Salary dependent on experience

• • Position is also eligible to participate in the Incentive Compensation Program of up to $25,000 per year which is achieved based on meeting or exceeding specific performance and quality metrics.
  • Target annual compensation of $80,000 to $100,000+ per year based on achievement of incentive compensation goals.

 

About The Role 

The Senior Admissions Liaison serves as a key member of our admissions team, supporting individuals and families seeking life-changing treatment. This role is responsible for managing professional referrals, engaging with clients, and guiding families through the admissions process. The Senior Admissions Liaison ensures a smooth transition into care, balancing client advocacy and operational efficiency in a fast-paced admissions environment.

Success in this role is measured by conversion rates, family experience, response times, and overall admissions performance. This position requires high-level communication, behavioral health expertise, and a data-driven approach to meet and exceed key performance indicators (KPIs).

 

Key Responsibilities:

Client Engagement & Admissions Process

• Serve as the first point of contact for individuals and families seeking care.
• Build rapport, assess needs, and provide expert guidance through the admissions journey.
• Process inbound calls, web form submissions, and live chats with efficiency, empathy, and professionalism.
• Clearly communicate treatment options, financial details, and next steps to prospective clients.

Professional Referral & Business Development Support

• Collaborate with business development and outreach teams to manage incoming referrals.
• Maintain strong relationships with referral sources, ensuring seamless handoffs and follow-ups.
• Act as a trusted resource for clinicians, providers, and community partners.

Insurance Verification & Financial Coordination

• Verify insurance benefits, coordinate payment plans, and explain financial options to clients.
• Work closely with billing and finance teams to streamline payment processes.

Performance & Operational Excellence

• Meet and exceed admissions KPIs, including conversion rates, response times, and client satisfaction metrics.
• Regularly participate in coaching sessions, team meetings, and performance reviews to optimize results.
• Maintain accurate documentation in CRM systems (Salesforce), medical records, and billing software.

 

Education Requirements:

• A bachelor's degree in marketing and/or behavioral health science is preferred.

 

Experience Requirements:

• 3+ years of experience in behavioral health admissions (inpatient, residential, PHP, IOP preferred).
• Strong call center, client engagement, or healthcare sales experience.
• High-level communication, objection-handling, and relationship-building skills.
• Experience meeting and exceeding monthly KPIs in a fast-paced admissions environment.
• Proficiency in CRM systems (Salesforce), EMRs, and Office Suite.
• Typing speed of 50+ WPM while engaging in client conversations.

 

Other Requirements:

• Candidates applying for this position should be aware that an offer for employment in this position is contingent upon passing a comprehensive background check, encompassing criminal records and motor vehicle reports.

 

The Perks

At Sandstone Care, we believe that great care starts with our employees. That’s why we offer a comprehensive benefits package to support you in your personal and professional journey. Some of the benefits include:

• A competitive compensation and total rewards package including meaningful salary, bonus incentive programs, merit-based pay increases, and professional growth opportunities.
• A flexible PTO package that includes accrued PTO, paid holidays, and wellbeing days
• High quality medical, dental, and vision insurance with a variety of package options that meet your needs and majority company paid.
• A robust Employee Assistance Program: Including counseling, legal consultations, financial planning, and wellness coaching.