Fraud Operations VP - TX

Job Family:

Investigator

Travel Required:

None

Clearance Required:

None

What You Will Do:

• Oversee team performance regarding production and quality of project resources which can range from Associates and Specialists.
• Understand client processes, guidance, and expectations. Clearly articulate guidance to team based on client expectations and prior subject matter experience.
• Lead initial and ongoing training efforts to ensure consistency and quality through large and small group meetings and 1-on-1 discussions.
• Coaching, training, and operational alignment across the project.  
• Accurately and thoroughly assess teams’ work product quality and leveraging practices consistent with industry standards to provide coaching and constructive feedback to team to ensure quality decisions and appropriate review of potential illegal activity. 
• Monitor and manage work queues across processes and prioritize assignments to minimize operational impact. Oversee and manage alert/case assignments as required.
• Monitor, manage and communicate production metrics on and individual and team level across project resources.
• Assist in the preparation of internal and client-facing status updates regarding team performance, incorporating relevant key performance indicators. 
• Lead root cause analyses and remediation efforts, as necessary.
• Interact with the client regularly regarding team production, quality, process enhancements, identification of emerging trends, and other issues identified.
• Create and present quality deliverables that support essential project workstreams. 
• Serve as performance manager for the Fraud Ops Team.
• Assist in the interviewing and hiring process for new team members.
• Manage and implement additional project responsibilities such as onboarding and offboarding, invoicing, system access, etc.
• Keep abreast of regulatory requirements and industry practices.

What You Will Need:

• Bachelor’s degree and at least 7 years relevant experience (Relevant experience may be substituted for formal education or advanced degree).
• Manage operational responsibilities including SLAs and productivity targets.
• Ability to provide coaching and training to ensure team members meet KPIs.
• Well versed in operations management with a focus in Fraud domains.
• Knowledge of applicable laws, regulations, and guidelines.
• Expert level knowledge of Financial Crimes Compliance functions such as OFAC Sanctions, Anti-Money Laundering, KYC, CDD, EDD and/or Financial Fraud Investigations.
• Strong proficiency in Microsoft Excel and other Microsoft Suite Products.

What Would Be Nice To Have:

• Fraud Investigations experience related to checking and savings accounts.
• Proven team leadership/mentoring experience.
• Strong analytical and research skills.
• The ability to excel within a team environment and independently. 
• The ability to multi-task and effectively prioritize tasks.
• The ability to work in a production driven environment.
• Effective oral and written communication skills.
• 2+ years of experience assessing and reviewing system generated and manual AML alerts and/or escalations/SAR write-ups for potentially suspicious activity. 
• Experience with financial crimes risks associated with Transaction Monitoring/ Screening/ Fraud Operations/ SAR Reporting/Identification and Verification of Customers, KYC, CDD and EDD.
• General Compliance function and process knowledge (Transaction Monitoring/ Screening/ Fraud Operations/ SAR Reporting/Identification and Verification of Customers, KYC, CDD and EDD).
• CFE certification. 

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events &