Senior Manager, ServiceNow ITOM Product Owner

Use Your Power for Purpose

All over the world, Pfizer colleagues work together to positively impact health for everyone, everywhere. Our colleagues have the opportunity to grow and develop a career that offers both individual and company success; be part of an ownership culture that values diversity and where all colleagues are energized and engaged and have the ability to impact health and lives of millions of people. Digital is at the core of how Pfizer delivers Breakthroughs That Change Patient’s Lives. Advanced technologies that accelerate research, development, manufacturing, and patient access to therapies are all made possible by the infrastructures that enable our Digital landscape.

The Digital Operations and Command Center organization delivers excellence in the pursuit of those breakthroughs through industry-leading infrastructure operations performance. We strive to revolutionize service dependability by applying advanced analytics to drive predictive detection and interventions. We place data at the heart of what we do and apply a relentless focus on continuous improvement to enable Pfizer’s business processes and patient outcomes.

As part of the Service Operations and Process Enablement team, the Sr. Manager, ServiceNow ITOM Product Owner will work in close partnership with the user community and other stakeholders across Pfizer Digital and various Business Units, you will translate a product vision and business/user needs into powerful, functional, and well-integrated software products that enhance productivity and drive a superior user experience. Through your compelling vision and inspirational and inclusive leadership, you will lead a cross-functional, agile team consisting of software engineers, designers, user supporters and trainers, and work closely with Technical Leads and Product Managers to align on technical decisions, build consensus, and resolve obstacles along the product lifecycle. You will define meaningful ways to measure value and impact. You will partner with Digital teams to deliver consistent, stable product operations, and meet all security, stability, usability, performance and sustainability requirements. You will energetically evangelize and promote your products, give demos, and prove the impact of your solutions on Pfizer employees. As needed, you may also coach and direct more junior Product Analysts as they build their foundational product management skills.

What You Will Achieve

In this role, you will:

• Work closely with cross-functional teams to gather/clarify requirements and ensure successful delivery of ITOM solutions.

• Define, maintain, and execute strategic roadmaps for the CMDB, ITAM Discovery and Event products and capabilities.

• Liaise between business and technical stakeholders to ensure a mutual understanding of processes and application, product lifecycle / roadmap and have a clear view of business needs/value creation.

• Drive continual innovation and increasing product value through research and analysis of user experience, operational results and process compliance.

• Write and prioritize backlog user stories, focusing on user & business needs and technical requirements.

• Stay 2-3 sprints ahead of team and ensures each feature has a clear definition of done; ensures each feature level deliverable is aligned to a definition of readiness to enter sprint.

• Lead planning of the Agile Team’s scrum sprint to reaffirm priorities.

• Refine best-in-class product backlog with detailed analysis of impact and effort.

• Lead and mentor colleagues by managing, coaching, and developing the support team, fostering a culture of innovation and continuous improvement. The role also oversees the performance management, including setting objectives, conducting reviews, and developing improvement plans.

• Monitor and analyze the product performance and customer satisfaction, and makes necessary adjustments to ensure the product remains relevant.

• Help teams rapidly and iteratively deliver digital products (or parts of a product) that adds value to the organization.

• Support and/or facilitate product demos via inspect and adapt workshops as needed.

• Recognize, initiate and manage change that impacts relevant Business Unit(s).

• Define and track metrics (e.g., Objectives & Key Results) to measure success and utilize measurements to guide prioritization.

• Coordinate dependencies with the Product Manager and other Product Owners.