Senior Technical Project Manager- (CMS)

Overview

Senior Technical Project Manager  

Position Overview 

The Senior Technical Project Manager is responsible for leading and executing complex AWS cloud migration initiatives while ensuring successful delivery of customer environment upgrades for the HealthRules Customer Operations team. This role combines strategic cloud transformation leadership with hands-on project management to drive customer success through seamless technology transitions and environment upgrades. 

Using defined Agile project management methodologies, this position requires a technical leader who will manage all aspects of AWS cloud migration delivery while maintaining excellence in customer environment upgrade management. The role involves managing cross-functional teams of infrastructure, customer success, customer support, and technical resources in a matrixed environment, with a strong focus on customer-facing interactions and relationship management. 

Your Impact 

Cloud Migration Leadership 

• Strategic Migration Planning: Oversee comprehensive assessments of customer environments and document testing dependencies, technical requirements, and migration-specific changes for AWS cloud platform 

• Customer Engagement: Partner with Customer Success executives and managers to develop and present AWS migration strategies to customers, translating complex technical concepts into clear, business-friendly language 

• Migration Execution: Develop detailed AWS migration timelines in collaboration with customers and internal teams, ensuring proper resource allocation and scheduling 

• Technical Coordination: Coordinate with internal technical teams including engineering, operations, product management, and security to ensure availability of required AWS resources for deployment and validation phases 

• Issue Resolution: Triage customer-reported testing issues, provide escalation support for high-priority blocking issues, and facilitate rapid resolution to minimize customer impact 

 

Project Management Excellence 

• Partner with team and department leaders for delivery of both cloud migration and customer environment upgrade activities 

• Provide accurate estimates and comprehensive project charter documentation for ongoing and new department initiatives 

• Develop and manage overall program/project plans and timelines, including key milestones, dependencies, and progress tracking 

• Identify and manage project risks and issues, driving resolution of roadblocks to keep programs on track 

• Ensure project deliverables meet high quality standards, best practices, and customer requirements 

• Communicate project status, risks, and issues to key stakeholders and executive leadership through regular updates and presentations 

 

Organizational Leadership 

• Demonstrate excellence in developing project plans and managing stakeholders, project teams, risks, schedules, and budgets 

• Participate and contribute thought leadership to drive Customer Operations strategies 

• Act as liaison between various internal organizations for project-based continuity 

• Provide thought leadership on best practices to help scale and improve the organization 

 

Process Improvement & Knowledge Management 

• Capture lessons learned from each migration and customer environment upgrade to prevent recurring issues 

• Develop and maintain AWS migration best practices and standard operating procedures 

• Contribute to customer communication templates, FAQs, and knowledge base articles 

• Monitor and report on migration progress across multiple customers 

• Maintain detailed project documentation and status dashboards 

 

What You Bring 

Required Qualifications 

• Education: BA/BS degree in a related field   

• Experience: 8+ years of experience managing large-scale, enterprise-class, software delivery 

• Team Leadership: Proven experience managing teams of 10+ resources within a matrixed environment 

• Cloud Expertise: Demonstrated experience with AWS cloud migration projects, including assessment, planning, and execution phases 

• Technical Acumen: Strong understanding of AWS platform, infrastructure compo