Service Desk Agent / User Management Support (Level 1) f/m/d

Company Description

Writing the future. Together. 

Avaloq is a value driven, fast-paced financial technology and services company and we are committed to developing the banking solutions of tomorrow. 

By joining Avaloq, you’ll become a key part of our effort to power the digital transformation of the financial services industry. Our ambition is big and bold – to provide full end-to-end digital solutions by combining our leading efficiency with a flexible, responsible digital user experience. Headquartered in Zurich, Avaloq has over 2,000 employees globally. More information is available at www.avaloq.com  

Job Description

Your team

You will be part of the SaaS Operating Center which is responsible to ensure stable platform operations of our Avaloq software and products for our clients.

Your mission

• Manage and execute user management tasks and implement functional security on Avaloq core banking system and selected financial critical services
• Manage service, access and authorization requests
• Act as single point of contact for selected providers, internal and external customers, handling alerts, calls, tickets and e-mails
• Record and track alerts, requests, incidents and complaints, keeping stakeholders informed on status and progress
• Make an initial assessment of alerts, requests and incidents, escalating them to second level support and/or triggering incident management and change management processes when required
• Manage alerts, requests and incidents life cycle, including closure and verification
• Support internal/external clients in using the Ticketing Tool
• Proactively detect anomalies and unusual operating conditions, contributing to problem identification and service improvement
• Execute, check and report the batch schedule
• Manage and operate control and automation tools

Qualifications

What you need

• Good oral and written communication skills with the ability to effectively present and discuss technical information
• Analytical, problem-solving skills and technical affinity
• First experiences in administration and documentation of IT security topics
• Fluency in English, very good written and spoken German
• Proven practical skills

You will get extra points for the following: 

• SQL and basic knowledge of Oracle DB
• Existing experience in User Support

Additional Information

Now let's talk about perks and compensation

We offer high flexibility in regards to working models (e.g. part time and home office models are possible depending on business requirements). Our base salaries are competitive and if you prove to be a superstar, you might even be entitled to an extraordinary achievement reward. Avaloq aims to share its success with all its employees by paying out “Success Share Units” depending on its performance in a given year.

At Avaloq we embrace diversity, we embrace difference. We are whole-heartedly committed to equal employment opportunities and we foster an inclusive culture where everyone’s' contributions are valued and their voices are listened to. We hire, compensate and promote regardless of origin, age, sexual orientation, gender identity or any other fascinating characteristics that make us different. Please note that our job descriptions are intended to be written in an inclusive and gender neutral language.

Don’t be shy – apply!

Please only apply online, preferably with pdf documents.

Note to Agencies: All unsolicited résumés will be considered direct applicants and no referral fee will be acknowledged.