Business Development & Partnerships Manager (Remote - EST)

At TixTrack, we support our clients by creating superior ticketing solutions for performing arts and cultural institutions through a combination of modern technology, beautifully simple design, and the art of listening.

Headquartered in the heart of the Broadway Theatre District, NYC, we are a small, but growing team of hardworking, highly motivated individuals. With a presence across both the US and UK, we are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions.

Even with a highly dispersed, largely remote workforce, we stay connected through our Slack channels, virtual events and regional meetups. Come see how we “role”.

About The Role

The Business Development & Partnerships Manager is a relationship-driven, consultative growth role responsible for building credibility, trust, and long-term partnerships across the performing arts and live-events ecosystem. This role serves as a brand ambassador for TixTrack, a trusted advisor to prospective customers, and a connector between customer needs and internal Product, Strategy & Growth, and Customer Experience teams. The Business Development & Partnerships Manager will not only drive revenue outcomes, but also build strong relationships, share high-quality market insights internally, and create confidence in TixTrack as a long-term partner. This position reports directly to the VP, Strategy & Growth.

This position is full-time and fully remote. Candidates must be located in EST and are preferred to be in New York, Connecticut, or New Jersey. We will also consider candidates in Florida, Virginia, North Carolina, South Carolina. Candidates may be required to travel and/or meet up in-person from time to time. There may also be an expectation in the future for hybrid work in a local office.

About You

• You’re a relationship-driven, professional who builds trust and credibility with senior leaders and operational teams, and you enjoy helping organizations articulate needs they may not yet have fully defined.

• You bring experience working within the performing arts or live-events ecosystem, supporting complex, multi-stakeholder environments and navigating longer decision cycles through education, clarity, and trust.

• You’re a collaborative connector, energized by partnering cross-functionally with teams such as Product, Customer Experience, and Strategy & Growth to translate market insights into meaningful outcomes for customers and the business.

• You’re comfortable operating in ambiguous, evolving environments, where problems aren’t always fully defined and progress requires curiosity, patience, and adaptability.

What You'll Do

• Build authentic, long-term relationships with venue leaders, ticketing teams, marketers, and executive stakeholders across target markets.

• Engage prospective customers through consultative discovery conversations focused on understanding operational challenges, goals, and decision drivers.

• Lead discovery discussions to uncover how organizations manage ticketing, audience data, integrations, and reporting today.

• Help prospects articulate needs and challenges that may not yet be fully defined.

• Position TixTrack solutions as enablers aligned to real operational outcomes rather than transactional product sales.

• Be conversant in modern ticketing architecture, real-time audience intelligence, and integration-driven growth, and able to confidently speak to these concepts in customer conversations.

• Represent TixTrack at industry conferences, events, and market-facing conversations.

• Partner closely with Product, Partner Connectivity, and Customer Experience teams to translate market feedback into product and roadmap insights, ensuring smooth handoffs during evaluation, onboarding, and early adoption phases that maintain continuity and trust throughout the buyer journey.

• Act as the internal “voice of the prospect,” advocating for customer needs and market realities.

• Develop and manage a pipeline of well-qualified, relationship-based opportunities.

• Maintain accurate and thoughtful CRM records that capture customer context beyond deal stages.

• Support deal progression through education, clarity, and confidence rather than pressure-based tactics.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities, that are required