Supervisor, Retail Investment Services

At T. Rowe Price, we identify and actively invest in opportunities to help people thrive in an evolving world. As a premier global asset management organization with more than 85 years of experience, we provide investment solutions and a broad range of equity, fixed income, and multi-asset capabilities to individuals, advisors, institutions, and retirement plan sponsors. We take an active, independent approach to investing, offering our dynamic perspective and meaningful partnership so our clients can feel more confident. 

We believe doing the right thing for our clients and our associates is good business. With a career at the firm, you can expect opportunities to create real impact at work and in your community. You’ll enjoy resources to support your career path, as well as compensation, benefits, and flexibility to enrich your life. Here, you’ll find a collaborative culture that respects and values differences and colleagues who share a spirit of generosity.  

Join us for the opportunity to grow and make a difference in ways that matter to you. 

Role Summary

Supervises a contact service center support team responsible for providing quality support to clients with transactions and resolving operational issues on a daily basis. Responsible for the achievement of team goals and objectives, talent management, and supervision of team members.

Responsibilities

• Coordinates and directs the daily operations of a contact service center team. Monitors work metrics and standards; resolves team issues as required.
• Resolves routine client issues or inquires as needed.
• Maintains relationships with other business departments to report client trends and needs; may use knowledge of client issues to contribute to business development efforts.
• Manages internal activities and initiatives designed to improve the client experience. Reviews trend analysis of problems reported, identifies the root cause of the problems, and recommends resulting improvements.
• Recruits, directs, motivates, and develops staff, maximizing their individual contribution, their professional growth, and their ability to function effectively with their colleagues as a team. Has accountability for the human resources activities within the team (hiring, discipline, firing). May have financial/budgetary responsibility for the team.

Qualifications

Required:

• Bachelor's degree or the equivalent combination of education and relevant experience AND
• 3+ years of total relevant work experience
• Series 7 and 63 licenses are required to be obtained within designated window opened upon job entry date

Preferred:

• Strong ability to coach associates and drive performance
• Ability to prioritize and have a strong time management process
• Ability to be a team player and work in a fast paced environment

FINRA Requirements

FINRA licenses are required and will be supported for this role.

Work Flexibility

This role is eligible for hybrid work, with up to two days per week from home.

Base Salary Ranges

Please review the job posting for the location of this specific opportunity.

$76,000 - $121,000 for the location of: Maryland, Colorado, Washington and remote workers
$76,000 - $121,000 for the location of: Washington, D.C.
$76,000 - $121,000 for the location of: New York, California

Placement within the range provided above is based on the individual’s relevant experience and skills for the role.  Base salary is only one component of our total compensation package.  Employees may be eligible for a discretionary bonus, which is determined upon company and individual performance. 

This job posting is expected to be available until:

06/3/2025

Commitment to Diversity, Equity, and Inclusion

At T. Rowe Price, our associates are our greatest asset. We thrive because our company culture is built on inclusion and beca