Senior Consultant, Safety & Reliability

Company Description

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. 

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood. 

• Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. 
• Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. 
• Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. 
• Dare to innovate: We challenge the status quo with creativity and innovation as our true north. 
• Better together: We check our egos at the door. We work together, so we win together. 

A stronger safety culture doesn’t just reduce harm—it builds trust, boosts morale, and keeps care teams aligned on what matters most.

From strategy and design to execution, our expert team of healthcare safety consultants specialize in process and operations improvements that focus on what matters most: safety, quality, experience, and the human elements that affect those vital building blocks of care.

Zero harm is closer than ever before, and we’re doing our part to make it a reality. Our healthcare safety consultants work closely with healthcare leaders to stop patient and employee harm before it happens, through proven best practices and high reliability organizing (HRO) consulting services.

Award-winning expertise

High reliability culture transformation. Human-based process improvement. Quality and operations. And outcomes optimization. We specialize in the strategy design and execution of all of the above.

Robust safety culture

Safety, clinical quality, PX, employee engagement, and workforce efficiency are all intertwined. Our healthcare safety consultants help you evolve the application and adoption of HRO principles and ignite culture transformation.

Life-saving partnerships

We’re working with over 1,000 hospitals, integrated health systems, long-term care providers, and medical group practices to reduce Serious Safety Event Rates® (SSER) by 80%.

Harm reduction gets real

We help you apply Communication and Resolution Program (CRP) fundamentals to elevate clinical outcomes and workforce engagement, lower litigation costs, and keep all your people safer, longer.

Responsibilities include:

• Conduct client interviews, focus groups and common cause analysis processes
• Develop RFIs and maintain accountability for client data received
• Utilize tools, methodologies and proprietary PG data to support project team analyses and recommendations
• Synthesizes and presents data appropriately based on audience and objectives
• Focuses on performing work in accordance with engagement plans and quality standards
• Plans, organizes and prioritizes engagement activities using engagement plans and Mavenlink
• Coordinates actions to get work completed efficiently which includes delegating and leveraging to appropriate internal and client resources
• Serves as a competent, effective member of a client engagement delivery team
• Utilizes standard Press