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Want to join a team with a mission to improve and save lives?  

We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.

We currently have the following opportunity available - please contact us for more details!

We don´t just build technology. We build hope.

We are looking for a Strategic Customer Success Manager- MRgRT to join our team!

Preferred location:  NJ, PA or NY area- Candidate must live within the area.

What you’ll do at Elekta:

The Strategic Customer Success Manager is responsible for delivering a world-class service experience to Elekta’s valued customers and strategic partners.  This position interfaces with key Elekta and client contacts to ensure their MRgRT program operates at the highest level of efficiency and standards. This includes clinical workflow optimization, ongoing training on a variety of Elekta products, high level Service performance, enhanced upgrade experiences and smooth project execution. The role involves extensive interaction with Elekta Sales, Order Fulfilment, Education & Training, Support, systems engineering, product development, and other members of Elekta cross-functional teams.

Responsibilities:

• Dedicated, onsite customer liaison throughout the customer enterprise for support, upgrades, training, project execution and advice.

• Develop and initiate MRgRT programs that drive customer adoption of advanced clinical applications.

• Facilitate best clinical best practices.

• Provide training support to the customer facing clinical experts (apps, trainers, specialists, etc.) to ensure consistency and competence in effectively delivering (MRgRT)

• Plan for the future of the customer site, understand the needs and goals of the customer and build a plan to achieve them.

• Work in partnership with the customer to identify, prioritize and develop annual KPIs for key programs.

• Identify and liaise potential research opportunities between the customer and Elekta.

• Evaluate current product utilization with the provision of education and/or consultation services to promote increased customer understanding, confidence, enhanced product utilization and therefore reliance on Elekta’s products.

• Facilitate workflow discussions to refine and improve clinical workflows. This includes the development of KPI’s to determine workflow improvement success.

• Coordinate activities to achieve the standardized clinical processes and workflows across all facilities.

• Develop and deliver a quarterly review of key metrics related to site enhancement requests Support cases and workflow/product improvement initiatives.

• Work with the Elekta Order Fulfillment team to facilitate smooth project execution.

• Ongoing monitoring of site feedback, standard and escalated issues.

• Assist other Service team members in the handling of customer inquiries.

• Monitor cases to ensure Service Level Agreements (SLAs) and/or other requirements are met.

• Work with the Elekta Upgrade and Education teams to help facilitate smooth upgrades, including the timely coordination of upgrade training.

• Liaise with Elekta Regional and Business Line teams.

• Work within a multi-vendor environment to identify custom tailored solutions for better connectivity between systems

• Organize and manage customer and employee training classes for the Elekta Unity.

• Assist the customer and provide operational and end user support.

• Provide post-implementation support and on-going support measures.

Qualifications:

• Bachelor’s Degree or equivalent experience required.

• Minimum of 3 years of leadership experience in a customer facing role, preferred.

• Experience with MRgRT- preferred.

• Radiation Therapy background with clinical oncology experience required.

• High level of Monaco product knowledge.

• MOSAIQ workflow understanding.

• Effective written and verbal communication and presentation skills.

• Understanding of government related initiatives and the impact they may have in regard to Oncology.

• Exceptional customer service skills and executive presence with the ability to build relationships at all levels