Business Analyst

Job Title:

Business Analyst

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Job Title: Business Analyst

Location: Omaha, NE (Onsite – 5 days a week)

Job Summary

We are seeking a Business Analyst to support business and technology teams by gathering, analyzing, and documenting requirements for operational and system-related initiatives. This role will work closely with cross-functional stakeholders to translate business needs into structured requirements, user stories, and acceptance criteria that support successful product delivery. The ideal candidate will have experience working in Agile/Scrum environments, supporting backlog management, UAT, rollout activities, and process improvement initiatives, preferably within operations-driven environments such as logistics, supply chain, or transportation.

Responsibilities

• Partner with business and technology stakeholders to understand current processes, identify gaps, and define business needs.
• Convert requirements into clear documentation, including business requirements, functional requirements, and process flows.

• Write user stories with detailed acceptance criteria to support development and testing teams.
• Ensure requirements are well-structured, traceable, and aligned with business objectives.

• Work within Agile/Scrum frameworks to support sprint planning, backlog refinement, prioritization, and requirement clarification.
• Collaborate with product, business, and technical teams to ensure work items are ready for delivery.

• Assist with User Acceptance Testing (UAT) by validating requirements, supporting test scenarios, and tracking issue resolution.
• Support product delivery, implementation, and rollout activities to ensure smooth adoption of business solutions.

• Develop business-facing documentation, executive updates, and process diagrams as needed.
• Interpret system flows, operational workflows, and basic technical architecture to support analysis and solution planning.

Qualifications

• Bachelor’s degree in Business, Technology, Engineering, Operations, or a related field.
• Experience gathering, analyzing, and documenting business requirements for business or technology initiatives.
• Experience writing user stories and acceptance criteria in support of Agile delivery teams.
• Experience translating business needs into structured requirements and process documentation.
• Experience working with cross-functional teams across business and technology functions.
• Familiarity with Agile/Scrum practices, including backlog refinement and sprint support.

• Hands-on experience with tools such as Jira, Confluence, SharePoint, Excel, and Visio or equivalent platforms.
• Ability to interpret system diagrams, process flows, and basic technical architecture.

• Experience working in operations-heavy environ