Sr. Director - Acquisition Integration

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

The Senior Director for Client Services Merger and Acquisition Integration is a critical role within the Global New Service Experience team responsible for developing a multi-year strategy and playbook for integrating newly acquired entities into the Client Services function and Visa more broadly.

This individual will act as the single point of contact for all integration activities related to Client Servicing.  A key aspect of this role will be analyzing the merged entities customer support processes in comparison to what exists at Visa today and defining options to integrate processes in order to scale support.  This individual would have to socialize the options and gain commitment from Client Services leadership on the direction, funding and resources in order to achieve the defined integration path.  This will require the development of an integration strategy and playbook as well as the oversight and management of actual integration activities.   Additionally, this individual will be a key liaison to Visa’s Mergers and Acquisition and Corporate Development teams providing subject matter expertise and insight into the deal pipeline and due diligence process.    

Essential Functions

• Day to day tactical leadership of Client Service Mergers and Acquisitions integration activities for Visa in line with corporate objectives

• Strategic planning of acquisition integration activities, and presentation into multiple leadership forums to foster consensus for strategy and budgets

• Responsible for ensuring Client Services planning is considered with each integration of new Mergers and Acquisitions.

• Responsible for defining, managing and implementing acquisition integration projects including: requirements gathering, prioritization within the organization, innovative solution development and execution across CS organizations

• Communicate and evangelize strategies to executive management within Client Services, Product and Technology gaining buy-in and investing resources to achieve completion of integration

• Improve integration efficiency by defining and implementing process improvements

• Direct and indirect management and mentoring of employees, with responsibility for delivering an exemplary standard of leadership and motivation. You will be accountable to the very highest standards of ethics along with business and service efficacy

• Develop talent within the team to provide world-class, differentiated service and best in class work environment

• Separate and distinct from the Mergers and Acquisitions role, this individual would manage a team of Implementation Managers that focus on defining the global implementation model while piloting new products and services

• Periodically this role will require after hours calls with peers in other time zones.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications
- Bachelor´s Degree, ideally in business, engineering, economics or hard sciences
- 12 or more years of work experience with a Bachelor’s Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD

Preferred Qualifications:
- 15 or more years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience
- MBA strongly preferred
- Strong knowledge and experience of the client support industry, best practices, metrics, processes and infrastructure
- Proven track record of Mergers and Acquisitions integrat