CMA Team Lead- Intake

Why work at Rocky Mountain Human Services?

You will have the opportunity to contribute to an organization that is dedicated to embracing the power of community to support individuals and families in creating their future.

RMHS provides great benefits such as:

• Employer paid medical options, dental, and vision benefits
• Generous paid time off such as vacation, sick, personal, and holidays
• Life and disability insurance
• Tuition reimbursement (full-time employees only)
• Mileage reimbursement
• 403(B) with company match
• Employee assistance program

Position Purpose

The Team Lead is responsible for supporting Supervisors and Case Managers in the CMA; this includes supporting with quality assurance activities, crises or complex needs situations, and providing floater caseload coverage for the Case Management Agency.

Essential Duties

Team Lead Duties

• Serves as a mentor to staff by training, guiding, and providing ongoing support to new and existing staff.
• Collaborates with the Training Team on Desk Level Procedure training for new hires and provides job shadowing opportunities.
• Provides coverage as needed for vacancies.
• Assists with crisis or complex needs situations.
• Collaborates and problem solves with supervisors, training team, program managers, and related organizational committees to ensure operational excellence.
• Works with leadership to understand the needs of case managers and the programs for which we provide case management.
• Assists with piloting new initiatives and/or special projects.
• Maintains professional and ethical manner with all internal and external interactions.
• Meets performance, quality, customer service, and coordination standards as assigned by the department management team.
• Participates in training and staff development opportunities.
• Actively takes part in team meetings and communicates progress and barriers with supervisor, program manager, and associate director.
• Maintains knowledge of regulations, policies, and procedures of current public assistance programs.
• Other duties as assigned.

Intake Case Manager Duties (when assisting with coverage)

• Responds to correspondence from the member, family, or provider within two business days. This includes response to questions, requests, concerns, status updates, etc.
• Schedules and completes all assigned assessments with the member and, if appropriate, care team in the timeframe required.
• Conducts assigned assessments in-person at the individual’s residence.
• Monitors the status of financial eligibility and communicates updates to the member.
• Ensures all initial required paperwork is completed and updated in the member’s profile in the state operated system.
• Provides information to the member and their care team about service delivery options and resources as needed.
• Responds to the complex needs of members and represents RMHS in team meetings to determine services and supports needed to meet the member’s needs.
• Completes closures or terminations, as needed, and ensures members understand the complaint and appeal process.
• Responsible for accurate and timely completion of all forms, reports, and documentation of case management activities.

Primary Case Manager Duties (when assisting with coverage)

• Responds to correspondence from the member, family, or provider within two business days. This includes response to questions, requests, concerns, status updates, etc.
• Schedules and holds assigned assessments and service plans with the member and, if appropriate, care team in the timeframe required.
• Ensures a PAR is completed prior to services being implemented and matches the annual assessment.
• Completes all required CDASS and IHSS paperwork as part of the annual service plan process.
• Submits utilization reviews to the utilization management vendor and respo