Microsoft Voice Engineer Tier III

At Continuant, we're reshaping the landscape of Unified Communications (UC) and Audio-Video (AV) for enterprise operators. Your mission, should you choose to accept it, is to help organizations across the globe stay confidently connected with world-class technology and services.

Here, you'll be part of an elite team of innovators and problem-solvers, dedicated to transforming our customers’ future visions into reality. We offer not only jobs, but fulfilling careers, where your contributions can lead to tangible rewards and advancements. You’ll have the opportunity to make a real impact in the world of communications, utilizing your skills and ambition to drive progress.

Twice named Microsoft Partner of the Year (2020 and 2023) for Calling and Meetings for Microsoft Teams, we provide Microsoft O365/Unified Communications solutions for medium to large enterprise customers around the world. If you are a passionate, customer interfacing Teams Voice engineer, looking for an opportunity to leverage your skills with a team of likeminded Teams obsessives, we want to talk to you!

Compensation:

This will be an India-based contract position working our EMEA (Europe Middle East Africa) shift, typically 6:00 - 15:00 GMT. Pay ranges 15000-17000 INR/day depending on technical interview.

What You’ll Be Doing:

• Provide engineering support for the VoIP network infrastructure and Microsoft UC services to include TDM and SIP-based trunks, voice routing, configuration, and Microsoft Unified Communications
• Serve as an escalated Tier 3 resource for customer incidents and work orders for Continuant Managed Services including voice network infrastructure and devices
• As required, provide cross-training and mentoring across Tier 1 and 2 engineering teams
• Create and maintains technical documentation in support of both direct customer environments and the technical knowledge base (including development of necessary knowledge articles and associated training documentation)
• Conduct Microsoft Teams Network Assessments for Teams voice deployments as required
• Collaborate with Day 0/1 teams to make recommendations to Continuant for operational readiness to deliver and manage Microsoft solutions
• Troubleshoot hardware, software, and configuration issues for Continuant Teams customers
• Support on-call rotation staff in the facilitation of after-hours work functions associated with upgrades, patches, installations, and major incident support
• Partner closely with Continuant customers to ensure positive customer experience

You’ll Be Successful With:

• Expert level knowledge of all Microsoft Teams Voice offerings
• Experience supporting Microsoft Teams Phone with Calling Plans, Direct routing, and Operator Connect
• Demonstrat