Specialist, Onboarding Compliance

Why Charlie Health?

We are currently facing a nationwide mental health epidemic marked by rising rates of depression, anxiety, trauma, substance use disorders, and suicide. At the same time, those seeking help often encounter barriers—whether geographic, financial, or systemic—that prevent them from receiving timely and effective care. This urgent need calls for a reimagined approach to behavioral health treatment.

At Charlie Health, our mission is to connect the world to life-saving mental health treatment. Our innovative virtual programs combine curated group sessions, individual therapy, and family therapy, delivered through personalized, evidence-based treatment plans designed for sustainable healing from the comfort of home. By connecting individuals with shared experiences and fostering supportive communities, Charlie Health provides a pathway to long-term recovery, with over 90% of our clients seeing improvement in their most challenging mental health symptoms.

Every member of our team shares a deep commitment to this mission. If you’re driven to make a meaningful impact, we invite you to join us in reshaping the future of mental healthcare.

About the Role

Our Specialist, Onboarding Compliance will be directly responsible for HR compliance work related to our clinical staff. Our clinical workforce is expanding quickly, and each new clinical hire requires a myriad of operational and compliance tasks to be completed prior to their first day of care. The Specialist, Onboarding Compliance will shepherd new hires through these tasks, ensuring that they’re in-compliance prior to their first day of care. Clinical hires also have complex personnel files, given that they deliver care in multiple states and are reviewed regularly by state agencies. The Specialist, Onboarding Compliance will build the initial personnel file and work collaboratively with multiple departments to assure that files are complete and ready for inspection at any time. 

Ultimately, if you are excited about navigating and influencing complicated, operational processes related to onboarding compliance, this role may be for you. We’re excited to bring on an execution-oriented, highly motivated individual that wants to apply their HR and compliance skills to complex problems and on a high-impact team.

We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.

Responsibilities

• Manages personnel file activity from “cradle to grave” including assembling, maintaining, and deactivating files as required.
• Assure that all regulatory requirements are met including:
  • Complete background checks at hire and as required, including fingerprinting and state registry checks.
  • Job descriptions are accurate and present in each file, with all required signatures completed.
  • Assures all required new employee orientation is complete and documented
  • Complete health screening/testing/immunizations are completed for employees per state and Joint Commission requirements
  • Verification of required credentials, education, and experience for all new employees
  • Documentation of all trainings required by external agencies, both at hire and ongoing
  • Completion of initial and periodic competency assessments for all client facing staff
  • Completion of periodic performance reviews for all staff
• Works seamlessly with recruiting, onboarding, leadership, regulatory and HR operations departments.
• Conducts periodic audits of employee file data for timeliness and completeness.
• Maintains strict confidentiality when managing sensitive employee and contractor information.
• Escalates issues promptly and with diplomacy and discretion.
• Cultivates positive interpersonal relationships with clinical and administrative leadership as well as external partners.

Requirements

• Bachelor’s Degree required or equivalent in experience.
• 1 year HR experience required.
• HR experience in a healthcare setting is highly desirable.
• Excellent verbal and written communication skills.
• Ability to maintain strict confidentiality.
• Detail-oriented.
• Outside the box thinker; excellent at problem solving.
• Microsoft Office proficiency.
• Strong interpersonal, relationship-building and listening skills, with a natural, consultative style.
• Ability to energize, communicate, and build rapport at all levels within an organization.

Benefits