HVAC Technician Supervisor

Employment Category

Regular, Full-time

Travel Requirements

Moderate (15-30%)

Responsibilities/Skills/Experience Requirements

JOB DUTIES/RESPONSIBILITIES:

• Conducts daily service calls to assist customers with extensive repairs or when resources are insufficient to handle scheduled appointments
• Observes and coaches HVAC Service Technicians during in-home visits to members
• Directs and trains staff on key technical performance metrics, including but not limited to Net Completes per Day, Member Satisfaction survey results, First Time Solutions, Recalls, and First Time Completes
• Provides timely and quality repairs of members' products while maintaining high member service
• Coaches and trains others on all operating policies used in the HVAC business specific to the roles and responsibilities of an HVAC Service Technician (proper truck maintenance and parts inventory management)
• Instructs and engages others on the Value Added Services Processes (i.e., Selling and Member Pro-Advocacy) through effective communication
• Provides direction and Technical assistance to Peer and Mentor Technicians
• Oversees the allocation and utilization of equipment and materials as related to company issued assets including but not limited to Vehicles, Tools, Cell phones
• Recommends methods to improve business performance and enhance the member experience
• Serves as a liaison between the field team and upper management, facilitating effective communication
• Assists the Area Manager, HVAC in making employment decisions regarding hiring, promoting, demoting and terminating, conducting performance appraisals and coaching and developing associates
• Performs other duties as assigned

JOB REQUIREMENTS:

• High school diploma or equivalent
• 3-4 years of related experience
• License/certification in relevant field
• Valid Driver License for the State of employment
• Up to 25% travel
• 18 years of age or older

REQUIRED SKILLS:

• Applicable CFC License
• Ability to read, write and speak English and apply written text of a technical nature in order to answer questions, solve problems or complete job tasks
• Complete knowledge of all tools, equipment and materials used to perform services on Heating Ventilation and Air Conditioning (HVAC) units including extensive brazing experience
• Knows, understands, demonstrates, and coaches on all tool usage and needs, policies, processes and procedures that apply to the HVAC Service technician
• Demonstrates a commitment to safe work practices and coaches others in all aspects of the position including the work/member environment, use of personal protective equipment, and safe driving
• Flexibility to work evenings or weekends as necessary to meet customer needs
• Ability to provide candid (both verbal and written) assessments of new hires and incumbent technicians on areas related to ability, effort, training needed, and possible solutions
• Ability to frequently bend, stoop, kneel, stretch, twist, reach and climb & lift/carry up to 75 lbs while accessing various interior and exterior landscapes with different levels of terrain

PREFERRED SKILLS:

• Strong ability to motivate and guide a team effectively
• Previous experience in leading or mentoring a group of technicians (internal or external)

Job Function

Repair/Installation

Years Experience

2 - 5 Years Experience

Country

United States

Location City

Hialeah

Work-In City

Hialeah

Work-In State

FL

Work-In Postal Code

33015

EEO/EOE Footer

Equal Opportunity Employer / Disability / Vet.

Posting Tags

#RepairTechnician

Company Brand

Sears Home Services

Additional Compensation Explanation

N/A