Regional Director

The Regional Director oversees operations for assigned dermatology clinics in accordance with company policies, procedures, and federal and state laws and regulations. The person in this role provides leadership to providers and clinic management to ensure customer and associate satisfaction, continually working to improve productivity, regulatory compliance, and the quality of clinical services provided. The Regional Director compiles data for financial and operational reviews of the region’s performance, provides support and guidance to clinic managers for the management of staff, assists in the development of the budget for each assigned location, provides development of new locations, and works to increase market share and profitability.


ESSENTIAL DUTIES AND RESPONSIBILITIES

• Interview, hire, and train managers and associates in other select positions for assigned locations; participate in the hiring process of clinical staff
• Perform periodic performance evaluations and career coaching/counseling for direct reports
• Schedule and/or attend meetings with providers, managers, and clinic staff; attend corporate meetings as scheduled
• Track the region’s performance on an ongoing basis using objective data and benchmarks, making periodic reports to senior leadership
• Provide education and teambuilding for staff
• Act as a resource to clinic managers in dealing with personnel issues or to facilitate conflict resolution
• Provide oversight of all day-to-day business operations, including management of daily provider schedules and staffing ratios
• Perform assessments of clinic locations via in-person visits and ongoing communications
• Ensure time critical transfer of data and information to effect efficient processing of claims
• Provide oversight to ensure compliance with corporate policies and procedures, as well as with federal and state laws, such as for environmental safety, workers compensation, wage and hour laws, OSHA, CLIA, HIPAA, Board of Pharmacy, etc.
• Oversee development of processes and procedures for efficient clinic operations
• Analyze profit and loss statements; assist in development of the annual budget for each location in region
• Facilitate effective communications between locations and corporate offices Resolve provider-related issues as quickly as possible
• Monitor workers’ compensation related injuries and make recommendations for safety improvements and education of staff
• Support managers in the assessment of staffing needs, scheduling issues, and equipment and supply needs; evaluate clinical inventory summaries periodically and make recommendations for inventory control management and to reduce operational costs Monitor/resolve patient complaints and incident reports
• Represent the company as needed, requested, or assigned, such as for marketing purposes, regulatory agency reviews, etc.
• Perform other duties or special projects as required or as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of ADCS policies and applicable government regulations and standards, and the ability to actively apply that knowledge in the performance of all job duties
• Knowledge of electronic health record access-level privileges and responsibilities, and the ability to perform electronic health record job duties for this position within the parameters of the access level assigned; ability to oversee appropriate electronic health record access by other staff
• Knowledge of medical terminology and ability to use appropriately
• Excellent organizational skills
• Excellent verbal and written communication skills
• Skilled in using computers; skilled in typing/keyboarding with typing speed of 40 wpm or greater preferred
• Knowledge of general and practice-related computer programs; knowledge of medical billing
• Ability to practice confidentiality and follow HIPAA regulations with patient information; ability to oversee HIPAA compliance by other staff
• Ability to practice professional ethics and use discretion concerning ADCS directives and proprietary information and/or trade secrets of the organization
• Ability to recognize a problem and effectively problem-solve, accessing guidance from other professionals as appropriate
• Ability to manage time efficiently, prioritize, multi-task, and adapt to change
• Ability to maintain high level of accuracy in all documentation and in the performance of all job duties

PROFESSIONALISM

• Project a professional manner and image, including proper workplace attire and grooming standards; exhibit professional conduct at all times
• Adhere to ethical principles and ADCS core values
• Treat all patients and staff with respect, compassion, and empathy, recognizing and respecting cultural d