Medical Assistant or LPN Clinic - Nephrology

Department:

02230 AMG Shore Drive - Nephrology

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

1.0 FTE

Monday-Friday

0830-1700

Major Responsibilities:

• Direct nursing care:
  •     3)Is knowledgeable and able to assist with job duties of other personnel in the department.
  •     1)Prepares patients for exams and treatments physically and mentally and monitors their response.
  •     2)Capable of assisting physician with all procedures and treatments.
  •     4)Consistently encourages questions from patients and their families and offers guidance that fosters compliance.
  •     5)Administers medications according to approved policy/procedure following protocol or physician order and monitors response.
• Indirect Nursing Care:
  •     1)Consistently orders tests and reviews results according to department protocol or as ordered by physician.
  •     2)Reports abnormal findings, patient complaints, or concerns, to physician or supervisor.
  •     3)Assures the accuracy and completeness of messages. Prioritizes messages, communicating information to providers/patients in a timely manner.
  •     4)Explains procedures and test results using language appropriate to patient's level of understanding.
  •     5)Serves as an advocate and liaison between patients, staff, physicians and external customers by sharing necessary information to ensure continuity of care.
• Documentation:
  •     1)Provides consistent and accurate documentation of patient information, care and concerns in the medical record according to the guidelines provided in the Documentation Policy and as otherwise instructed.
  •     2)Consistently completes vouchers, referrals and requisitions with all appropriate information including medical record number and services codes or using the medical record.
  •     3)Completes all patient documentation according to the Missing Documentation policy guidelines.
• Time Management:
  •     1)Consistently manages time and demonstrates resource management skills effectively to complete daily activities.
  •     2)Delegates tasks to others when appropriate.
  •     3)Manages patient flow by keeping rooms clean, stocked and available and maintains adequate inventory.
  •     4)Demonstrates flexibility by performing additional duties when and where indicated.
• Telephone Communication:
  •     1)Displays a courteous, alert and pleasant tone of voice, speaking clearly and in a relaxed manner.
  •     2)Restates information to ensure clarity and accuracy.
  •     3)Communicates effectively with internal and external customers.
• Problem Solving:
  •     1)Consistently recognizes problem situations that require action in a calm professional manner, utilizing Service Recovery Standards if appropriate.
  •     2)Delegates problems through proper channels and follows through to seek completion.
  •     3)Avoids excuses, practices active listening, using empathy and regret when dealing with problem situations.
• Adheres to clinic and department philosophy, policies, procedures, and work rules
  •     1)Consistently follows absent/tardy clinic policy.
  •     2)Follows clinic dress code policy.
  •     3)Demonstrates knowledge of own duties for code blue and emergency procedures as well as location of the manuals, fire extinguishers and evacuation routes.
  •     4)Consistently follows clinic and department policies and procedures and will seek clarification if unsure.

Licensure:

• Nurse, Licensed Practical (LPN)

Education/Experience Required:

• Graduated from an accredited LPN school.

Knowledge, Skills & Abilities Required:

• Good communication skills. Basic keyboarding and typing skills.
• Cur