Branch Manager, Air & Sea US

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DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com

 

Location: USA - Houston, 831 

Division: Air & Sea 
Job Posting Title: Branch Manager, Air & Sea US - 95000 
Time Type: Full Time

 

Job Summary: 

The Branch Manager is responsible for overseeing all aspects of branch operations, with a strong focus on customer acquisition, team development, and financial management. The role demands both strategic oversight and hands-on leadership to ensure operational efficiency, customer satisfaction, and sustainable growth. 

 

Key Responsibilities: 

1. Business Development & Customer Management: 

• Drive branch growth by acquiring new clients and maintaining strong relationships with existing ones. 

• Ensure excellent customer service by fostering an environment of continuous improvement and accountability. 

• Regularly visit key clients to identify opportunities for further business development. 

 

2. Team Leadership & Development: 

• Lead Your Team: Set ambitious goals for the branch team, track performance, and motivate employees to deliver outstanding results. 

• Hire, train, and develop a high-performing team aligned with the company’s mission. 

• Foster a culture of open dialogue and constructive feedback, encouraging growth and continuous improvement. 

• Smoothly integrate new hires into the organization and provide ongoing support for their development. 

• Recognize and reward top performers while creating growth opportunities for all employees. 

 

3. Operational & Financial Management: 

• Oversee branch operations to ensure compliance with industry regulations and internal standards. 

• Use financial reports to manage cash flow, improve transportation yield, and control expenses. 

• Lead Your Business: Act in the interest of ONE DSV, ensuring branch operations align with the broader organizational goals. 

• Focus on driving profitable growth by increasing revenue and improving operational efficiency. 

 

4. Strategic Planning & Execution: 

• Develop and implement strategies to keep the branch competitive in the freight forwarding market. 

• Leverage market insights to adapt and enhance the branch’s operational performance. 

• Work closely with the leadership team to align branch goals with overall company objectives. 

 

5. Leadership Promise: 

• Lead Yourself: Honor your commitments, act as a strong ambassador for the company, and maintain a high level of self-awareness. 

• Promote a culture of integrity, transparency, and constructive feedback within the branch. 

 

Required Qualifications: 

• Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field is preferred. 

• At least 7 years of progressive experience in the freight forwarding industry, or 10 years of equivalent work experience. 

 

Skills & Competencies: 

• Strong leadership, team-building, and delegation skills. 

• Excellent communication, analytical, and problem-solving abilities. 

• Ability to manage multiple tasks effectively under pressure and