RN Operations Manager: Acute Care Operations
LCMC HealthAbout the role
Your job is more than a job.
Why a Great Place to Work
At LCMC Health we help you to lean into your calling by leaning in with you, ensuring you have the resources to do your job as only you can.
And that begins with receiving the support you need to thrive and grow, which looks different for each person. Living out our commitment to inclusion requires providing benefits that are as diverse and unique as our workforce. It’s a responsibility we take seriously.
Because we don’t just serve the New Orleans community—we’re at the beating heart of it. Whether by offering community health services or making medical innovations more accessible, LCMC Health is bringing a culture of wellness to the communities that matter to you.
When you know you’re making an authentic impact, you give a little extra to every day—as a person, with your team, in your community—and that’s one of the reasons why you’ll be a perfect fit at LCMC Health, where giving a little something extra is at the heart of everything we do.
The RN Operations Manager assists in coordinating all aspects of patient care including quality management, customer service and financial outcomes. This includes planning, development, coordinating, budgeting/financial management, monitoring and evaluating the operations of those respective areas. The RN Operations Manager supports the mission, vision and values of LCMC Health's works in collaboration with management and physicians in the planning, development and dissemination of programs, policies and procedures and people systems to achieve established goals. The RN Operations Manager is also responsible for performance improvement, patient satisfaction and business planning and development and the coordination and delivery of resources necessary for those respective areas to be conducted in a manner responsive to the needs of Medical staff and patients.
- Job DescriptionJob Description
This job description is intended to describe the general nature and level of work performed by employees assigned to this department. This is not an exhaustive list of all duties and responsibilities, and LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.
GENERAL DUTIESCustomer Service:
- Continuously displays a positive attitude that contributes to improving patient satisfaction results.
- Applies customer service skills consistent with LCMC’s Customer Service programs.
- Utilizes the service recovery process to address customers’ concerns or complaints.
- Treats all customers with dignity, respect, courtesy and compassion.
- Recognizes customer needs and begins to solve problems as soon as they are apparent.
- Interacts with patients, families, visitors, and fellow employees to ensure a professional and courteous environment.
- Displays behaviors which focus on the customer by doing what is appropriate the first time.
Financial Stability:
- Advises supervisor of current or anticipated problems.
- Effectively uses time and resources to accomplish their duties.
- Self-starter who willingly puts forth effort and time and performs tasks with minimal supervision.
- Resolves conflicting matters and schedules with peers and other staff.
- Willingly accepts assignments and completes in a timely fashion.
- Appropriately uses time and attendance system, and adheres to related policies and procedures.
- Be aware of possible compliance issues, specifically concerning fraud and abuse. Report these immediately.
Patient Throughput:
- Keeps patients informed and gives periodic updates as appropriate.
- Within the scope of position, positively contributes to organizational goal of patient throughput.
Performance Improvement:
- Actively promotes and support LCMC’s performance improvement initiatives (i.e., participates in ongoing education, cultural change initiatives, etc.)
- Is receptive to differing ideas and embraces change.
- Verbal and written communications are clear, concise and accurate; uses positive non-verbal communication effectively.
- Demonstrates and actively promotes compliance with all state and federal regulatory and accrediting agencies (i.e., patient safety, infection control, HIPAA, etc.)
- Adheres to the Medical Center’s policies and procedures, as well as the Code of Conduct and all laws and regulations. Perform your duties in an ethical manner.
- Ability to work on or with teams to cooperatively reach goals.
- Appropriately documents in accordance with departmental and organizational policies.
- Able to apply job knowl
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