Indiana Heart Physicians Building

5330 E Stop 11 Rd Indianapolis, Indiana 46237

The Medical Secretary is responsible for providing support to providers, which may include provider schedules, processes medication refill requests, insurance verifications, referrals, coordination of drug reps/samples, surgery clearances, recall letters, medical record requests, and schedules testing. The Medical Secretary is an acting liaison between providers, clinical staff, insurance carriers, internal and external hospital departments, and patients. This role fills an additional level of administrative support to providers, and results in downstream increase in patient satisfaction.

WHO WE ARE
With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve.

WHAT YOU CAN EXPECT

• Provide customer service via incoming and outgoing phone calls, email, and in-person interactions.

• Schedule appointments and testing, answer questions or escalates, as appropriate.

• Manage new patient referrals, including creating record in electronic medical record (EMR), scheduling appointment, and verifying insurance.

• Request, follow up, and document prior authorizations.

• Complete administrative duties, which include coordination of drug reps/samples, faxes, work in baskets, and create/maintain reports.

• Process surgery clearance forms.

QUALIFICATIONS

• Required High School Diploma/GED

• 1 year Medical Office Required

TRAVEL IS REQUIRED:

Never or Rarely

EQUAL OPPORTUNITY EMPLOYER

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.

Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.

Franciscan Alliance is committed to equal employment opportunity.

Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.