Senior Staff Software Engineer, Platform Labs, AI Agent

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

ServiceNow has been at the forefront of the AI revolution and continues to innovate thanks to its investment in fundamental research and infrastructure.   Help us bring that innovation to our customers by collaborating with ServiceNow Research and platform engineering teams to introduce agentic AI to the ecosystem.  ServiceNow’s unique position at the heart of the world’s enterprise workflows provides an opportunity for engineers like you to build amazing features that put AI to work in ever more incredible ways.

As part of the PlatformX team, your job is to find innovative solutions for features that use AI agent frameworks, our LLMs, and the ServiceNow platform.   You’ll face challenging work with a dynamic team of developers and introduce game changing features that move ServiceNow into the next generation of enterprise grade solutions. 

PlatofrmX is a special team of motivated engineers across the globe that want to explore new technologies and find tangible solutions for challenging problems.  We're looking for self-driven and experienced developers that love to work in uncharted territories and collaborate with teams across a large engineering organization to get their ideas into production.

What you get to do in this role:   

•  Build, run, and test AI agents
•  Use benchmarking tools to evaluate performance
•  Work with LLM teams to improve model performance
•  Build applications on the platform to leverage AI capabilities
•  Collaborate with researchers and engineering teams

Qualifications

To be successful in this role you have:

• 10 + years of experience

•  Proficiency in Python, Java, and/or JavaScript

•  Knowledge of Golang, Rust, and/or C/C++ a bonus

•  Basic knowledge of containerization and Kubernetes

•  Familiarity with ServiceNow development 

•  Motivated, self-driven, communicative
•  Familiarity with AI and LLMs

• FD21

For positions in California (outside of the Bay Area), we offer a base pay of $163,000 - $285,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for em