Medical Assistant Lead Nuerology

Job Summary
Provides daily support with problem solving and resource allocation, clarifying root causes and driving cross functional problem solving in the team as a whole. Responsible for cost-effective utilization of employees and other resources while maintaining high standards of quality, service and satisfaction. Oversees and leads activities of non-licensed clinical staff.

Essential Functions

• Proficient in MDI and daily improvement; ensures employee conformance to standard work and daily lead metrics. Responsible for audits and collaborative reviews.
• Provides schedule management for ensuring patients see the right provider at the right time. Ensures patient flow is maintained.
• Prepares work schedules and expedites workflow. Assigns duties and examines work for exactness, neatness and conformance to policies and procedures. Supports business metrics for the practice.
• Assists practice leader with the monitoring of time, attendance records and payroll for staff. Notifies practice leader of any staffing shortages and/or needs. Assists with coverage of those shortages. Arranges coverage for sick call-ins, vacations, leaves and other time off.
• Performs first level employee relations to help resolve issues and maintain employee schedules. Maintains harmony among workers and resolves grievances with assistance of practice leader.

Qualifications

• Required High School Diploma or equivalent Or GED
• Successful completion of a competency-based Medical Assistant training program Required
• 3 years of relevant experience Experience working in a physician practice or healthcare setting Required
• Experience working as a medical assistant Required
• Experience using EPIC Required
• Experience as an EPIC SuperUser Preferred
• Experience in Kaizen Culture/Standard Work Preferred
• CRT-Medical Assistant, Certified (NCMA) - NCCT National Center for Competency Testing Upon Hire required Or
• CRT-Medical Assistant, Certified (CMA) - AAMA American Association of Medical Assistants Upon Hire required Or
• CRT-Medical Assistant, Certified (CCMA) - NHA National Healthcareer Association Upon Hire required Or
• CRT-Medical Assistant, Certified (NRCMA) - NAHP National Association for Health Professionals Upon Hire required Or
• CRT-Medical Assistant, Registered (RMA) - AMT American Medical Technologists Upon Hire required
• CRT-Basic Life Support (BLS) - AHA American Heart Association 90 Days required Or
• CRT-Basic Life Support (BLS) - ARC American Red Cross 90 Days required

Physical Demands

• Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 50 lbs
• Waist to Waist > 5 lbs: Seldom up to 50 lbs
• Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs
• Waist to Overhead > 5 lbs: Seldom up to 5 lbs
• Bilateral Carry > 5 lbs: Seldom up to 25 lbs
• Unilateral Carry > 5 lbs: Seldom up to 10 lbs
• Pushing Force > 5 lbs: Seldom up to 20 lbs
• Pulling Force > 5 lbs: Seldom up to 15 lbs
• Sitting: Occasionally
• Standing: Occasionally
• Walking: Occasionally
• Forward Bend - Standing: Seldom
• Forward Bend - Sitting: Occasionally
• Trunk Rotation - Standing: Seldom
• Trunk Rotation - Sitting: Occasionally
• Squat: Seldom
• Stair Climbing: Seldom
• Reach - Above Shoulder: Seldom
• Reach - at Shoulder or Below: Occasionally
• Handling: Occasionally
• Forceful Grip > 5 lbs: Seldom
• Forceful Pinch > 2 lbs: Seldom
• Finger/Hand Dexterity: Frequently
• Visual Acuity ¹ [None = No; Seldom = Yes]: Seldom

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.

• On-demand pay program powered by Payactiv

• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

• Optional identity theft protection, home and auto insurance, pet insurance

• Traditional and Roth retirement options with service contribution and match savings

• Eligibility for benefits is determined by employment type and status

Primary Location

SITE - ICC Beltline - 2750 East Beltline - Grand Rapids

Department Name

Neurology - Outpatient - CHW - HB

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

8:00 a.m. to 4:30 p.m