Data Center Operations Manager

About AWS
Amazon Web Services (AWS) helps millions of customers every day achieve their business goals in an ever-changing digital economy. As the world’s most comprehensive and broadly adopted cloud platform, we recognize the global need for IT infrastructure services to deliver fast, scalable results. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Are you a technical professional interested in joining an elite team and learning the skills necessary to maintain one of the world's largest cloud system infrastructures? If so, we are currently expanding our infrastructure management team inside of our cleared regions and are looking for proven technology managers with experience in people management, strong technical understanding, and the drive to take AWS Data Center Operations to the next level.

The DCO Cluster Manager is the senior leadership role for our compute operations teams within an AWS region that operates 24/7. They will have managerial responsibility for safety, security, availability, scaling, costs and efficiency for their department. They lead the team that is installing, maintaining, and decommissioning network and server equipment in a safe, secure, and cost-effective manner across the region. The DCO Cluster Manager must manage across each function but also have the ability to dive deep into any given function as needed. The DCO Cluster Manager must be physically collocated near the region they are responsible for and able to respond to any high-severity event and be on site within an hour.

The successful candidate will be a highly driven, self-managed individual who demonstrates initiative, proactively seeks solutions to problems. They will have a strong track record of developing talent and managing the performance of their direct reports and organization; including being able to support a high cadence of developing people into new roles outside of the organization. Ideally, they have worked with ticketing systems and been involved in responses to high severity operational events. In addition to strong knowledge in Data Centers and a broad technical understanding of how networks and cloud architecture works the candidate will create documentation, drive continuous improvement, participate in Inclusion and Diversity initiatives, and fix complex problems with simple solutions across multiple AWS regions. While not required, an understanding of Critical Electrical & HVAC systems will enhance a candidate’s ability to be successful. This team works in an environment that operates 24/7.

This position requires that the candidate selected be a US Citizen.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious about diverse perspectives. Our employee-led affinity groups foster a culture of inclusion that empower employees to feel proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We have a career path for you no matter what stage you’re in when you start here. As we strive to become Earth’s Best Employer, we know we must continuously raise our performance bar. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home. Finding purpose and fulfillment is essential across all aspects of our lives, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.



Key job responsibilities
As a Data Center Operations Cluster Manager (DCO CM) with Amazon Web Services you will support the National Mission in a challenging but rewarding environment. Your primary responsibilities will consist of:

• Hiring, managing, and developing the operations management team including DCO site managers, Decom managers, DCO technicians, and Decom technicians.
• Oversee the safety, security, availability, quality, and performance of the team, while driving a positive customer experience across a 24/7 shift schedule.
• Prioritize projects assigned to DCO teams and sites.
• Routinely review ticket queue for large events and address problems accordingly.
• Coordinate change management resources.
• Guide, train and educate data staff on the best practices related to all service owner issues.
• Manage front line managers. This includes mentoring, training, and developing car